New Year’s keywords in CEO’s New Year’s speech … Uncertainty, Customers, ESG, New Business

On the 4th of the year, the heads of the major groups gave a New Year’s speech in one go and business activities began on the 4th. In the midst of the new infectious disease coronavirus (Corona 19), each company selected ‘uncertainty’ as the biggest crisis factor. As advances, he emphasized “customers”, “ESG (environment, society, governance)” and “challenge to new businesses”. Most notably, most companies replaced the online opening ceremony after Corona 19, and the heads of the heads produced a unique scene that appeared in masks in the video.

Samsung Electronics Vice President Lee Jae-yong (right) visited Samsung Electronics’ Pyeongtaek 2 plant in Pyeongtaek, Gyeonggi-do on the 4th, the first day of the new year. [사진 삼성전자]

Samsung Electronics Vice President Kim Ki-nam emphasized “customer-centric challenge and innovation.” Vice President Kim held an opening ceremony online and said: “Corona 19 is promoting change in society and the economy in general.” Samsung held a ceremony every year at Samsung Digital City, located in Suwon, Gyeonggi-do, but this year, it was held in a remote manner in accordance with the policy of keeping Corona 19 out. Vice President Kim said: ” We need to increase customer experience and value with the customer at the center. Let’s systematically foster the new growth field of the next generation and make new preparations for the next 10 years. ”

After last year, this year there was no New Year’s speech for Vice President Lee Jae-yong. However, Vice President Lee visited Samsung Electronics’ Pyeongtaek Plant 2 in Pyeongtaek, Gyeonggi-do, on the first day of the new year. This factory produces ultrafine castings (production of consigned semiconductors). Vice President Lee attended the foundry production facility onboarding ceremony with representatives from partner companies. He said: “Let’s jump to the new Samsung in the new year. Together, we can open the future. “He promised,” Let’s make a myth in semiconductor systems by cooperating with Samsung Electronics and partners, academics and research institutions to create a healthy ecosystem. ”

Hyundai Motor Group Chairman Eui-sun Eui-seon, who appeared in a video produced by Hyundai Motor Group last year to report on the impact of mobility innovation on human life in the future. [유튜브 캡처]

Hyundai Motor Group canceled the New Years meeting scheduled for this morning due to the death of an employee of a partner company at the Ulsan plant on the 3rd. Since the inauguration of President Eui-sun Eui-sun in October last year, the first opening ceremony for the employees was canceled. However, through a New Year’s message sent to executives and employees in the form of email, Chairman Chung said, “The first step in respecting customers is to seek perfection without compromising quality and safety.” We will do everything possible to create a safe environment and prevent accidents by mobilizing it. ”

SK Group Chairman Choi Tae-won emphasized the new entrepreneurial spirit through a New Year’s greeting on the 1st. [사진 SK그룹]

SK Group President Choi Tae-won emphasized customer-oriented management through “new entrepreneurship” in previous New Year’s greetings (1st). President Choi said: “SK has grown thanks to the opportunities and support that society offers.” “I was clumsy and failed to return the benefits and encouragement that companies received, and from this reflection, I came to rethink the role of companies.” In particular, he emphasized, “climate change and pandemics destroy the weakest places in society first, and companies cannot be free from these problems,” he emphasized. “We must solve problems together and empathize with society.”

On the 4th, Kwang-mo Koo, CEO of LG Group, delivered the digital video ‘LG New Year’s Letter 2021’ containing the New Year’s message to approximately 250,000 LG members worldwide. [사진 LG그룹]

LG Group CEO Koo Kwang-mo appeared on the digital video ‘LG New Year’s Letter 2021’ and said: “Let’s turn customers into LG fans.” “Let’s focus on customer complaints and don’t miss out on small opinions and small voices,” he said in last year’s New Year’s speech, “We need to understand customers more closely and find aspirations in the hearts of customers. “. He added: “Let’s think about how to reflect customer perceptions on products and services using digital technologies like artificial intelligence (AI) and big data,” he added. “Let’s spread the impression to more clients and broaden the fan base.”

Lotte Group Chairman Shin Dong-bin said in his New Year’s speech on the 4th: “We must appreciate the trust we have received from customers and society, and pursue environmentally harmonious growth with a vision to long term”. [뉴스1]

Lotte Group Chairman Shin Dong-bin said in his New Year’s speech: “We must cherish the trust we have received from customers and society, and pursue environmentally friendly growth with a long-term vision.” . Let us create a reliable collaborative ecosystem. “For this, he emphasized,” an active and voluntary attitude is required to lead the economic recovery, “and emphasized” creating synergy based on strong execution power. ”

Hanwha Group Chairman Kim Seung-yeon predicted in his New Year’s speech on the 4th, “The next two to three years will be a time of uncertainty in which the overall landscape of the industry will change.” President Kim is delivering a commemorative speech at last year’s 68th anniversary event. [사진 한화그룹]

Hanwha Group Chairman Kim Seung-yeon said, “We need to strengthen sustainability management that creates socio-economic value globally,” and predicted that uncertainty will continue across the industry for the next two to three years. To this end, he emphasized, “We must establish and implement strategies in the direction of improving sustainability in terms of our management activities while strengthening ESG (environment, society and governance).”

GS Group President Huh Tae-soo emphasized in the New Year’s speech on the 4th, “We must establish a customer-centric mindset that all business begins with changes and customer needs.” [사진 GS그룹]

GS Group Chairman Huh Tae-soo said: “We need to establish a customer-centric mindset in which all business starts with changes and customer needs,” and said, “Improve the way we work to build an organization that adapts to change. ” He stressed that “we must strive to discover new business by improving digital skills and green management.”

Shinsegae Group Vice President Jeong Yong-jin said, “After the Black Death swept across Europe, a splendid Renaissance flower bloomed.” Please do it.”

KT Group CEO Sue Su-mo emphasized customer-centric thinking and changes in the way of working, and LS Group President Koo Ja-yeol announced that she would place cash generation as a top priority in management.

Yu Hwan-ik, Head of the Corporate Policy Division of the National Federation of Entrepreneurs, said: “The CEOs showed their willingness to overcome the Corona 19 crisis through changes to their constitution, such as customer-centric management. . It is a new year that is more urgent than ever for a change in the perception of government and government ”.

Reporter Kang Byung-cheol [email protected]