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# Mo Kim, an office worker, had an embarrassing experience accessing the Hana Card app on the way to work to apply for a disaster relief fund. After accessing the app, there was no problem until I clicked on the popup and entered the resident registration number and proceeded with the authentication process. The problem is that the total amount of the request was donated by pressing the donation request button incorrectly in the last step. “The screen was confused, so clicking on the grant request seemed like the last step in applying for disaster aid,” said Kim. “Fortunately, I contacted the card company right away. There was also the possibility that a donation would be made in full, regardless of the person’s intention, as it would not be canceled after one day.
On day 11, the first day of applying for credit cards and emergency checks for government emergency subsidy, the home pages of some card companies had a slow connection, but it ended without much confusion. Consumers who applied via PC or applications are satisfied with the fast application process, which takes less than 5 minutes.
However, they expressed their discontent with the complicated use of the place of residence and the suspension of the marketing of the card company. Also, there were card companies that confused the donation request and the donation request, so some people who made a mistake donated. The card companies, etc., said, “I didn’t know, and I pushed the donation request.”
The government disaster emergency support fund application process is implemented this week (11-15 days) in 5 subcategories, depending on the date of birth, and can be freely applied starting on the 16th. Even if you use a credit / debit card, you can apply offline instead of online from the 18th. From 18 to 31, you can find a bank window linked to a credit card company. When selecting a gift voucher or prepaid card, you can apply for it at the nearest Eup, Myeon or Dong Community Center starting on the 18th.
It was a procedure for all citizens, but the reason for the lack of confusion than expected was to take steps to avoid crowds of visitors, such as ‘5 captions’. It is also a factor that is distributed among card users because 9 card companies are applying online. The connection that only homeowners can request is said to be distributed.
All cards supporting Emergency Disaster Assistance are credited to the previous month. In addition, you can use services such as point accumulation and card benefits. There is also caution. Once you apply for a disaster assistance fund with a card company, you cannot cancel it. Citi cards and Kakao Bank checking cards are used by many people, but some cards are not compatible. There are only nine card companies that are eligible for the government’s disaster relief fund: KB Kookmin, NH Nonghyup, Lotte, BC, Samsung, Shinhan, Woori, Hana, and Hyundai Card.
The biggest complaint is that applications and donations are confusing.
When I applied for the grant, there were many complaints that I was confused because I thought this was the amount of the application, because the field to enter the donation amount was displayed. On this day, Hana Card, which has received many complaints, has opened a way to cancel through a new donation change menu.
Donations made through the online application can only be canceled the same day. The next day, the data is transferred to the Ministry of Administration and Public Security, so its cancellation is not possible. A community user said: “It would be easy to get confused with people who are not familiar with computers like the elderly.”
The marketing of credit card companies has also been hampered by the adoption of financial authorities.
Previously, BC Card and NH Nonghyup Card canceled the event of paying a coupon through a lottery when applying for a grant. On the morning of the 11th, the Samsung Card also suddenly canceled the event of paying mobile coupons by requesting emergency disaster relief funds. Some users have expressed dissatisfaction that they cannot use the benefits of the card company.
A credit financing industry official said: “Because credit card companies can accumulate big data related to the use of 14 trillion won, there is strong competition under water to secure as many users as possible. . “There is an open possibility of holding events in other ways.”
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