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At the end of the twist, emergency disaster aid payments to all people were controversial this time. According to government guidelines, each card company does not separate the screen for applying for disaster aid and the donation application process. As the controversy continues, the government is considering reorganizing the app’s screen.
Announcement of the financing request on the main screen of a card company. Yonhap News
On the 12th, two days after applying for the disaster relief fund, each online community and others said, “I did not intend to donate, but I made a donation. There is no way to cancel. “A petition was issued on the Cheong Wa Dae National Petition website,` `Extend the cancellation period for government emergency disaster donations. ” The petition read:” It was like verifying the amount received, so I wrote the amount, but I knew the next day that it would be donated. “It is the content.
Currently, the application for the disaster relief fund is not finalized until the donor is identified. Screenshot of the application.
This confusion was caused by the way the application process was completed only when the intention of the donation and the amount of money when applying for the grant was revealed. In this process, if you do not press the donation button completely, or if you mistake the donation amount for the amount you receive, enter the amount and the donation is processed.
Initially, the card industry was concerned about such confusion and considered ways to separate the screen for requesting a grant and the screen for requesting a donation. This is a method of selecting a separate application menu only when clients who have completed the grant application process are willing to donate. However, during consultation with the government, such as the Ministry of Public Administration and Security, the screen for requesting a subsidy changed. The government is issuing instructions to include the donation process within the application process. An industry source said, “Because it is a government sponsored project, I have no choice but to follow government guidelines.”
If not, donate automatically … Confused when asked to donate again when you request
There is also an analysis in the industry that requesting and donating on a screen is a type of donor-inducing device. It is a kind of “push” effect (meaning indirectly with the meaning of stabbing with an elbow). An industry official said, “If you don’t apply for disaster aid anyway, it will be automatically donated. As a result, customers who apply for disaster aid online will have less intention of donating.” “Isn’t that the idea?”
However, some people argue that “if we separate it on a separate screen, there is an opinion that traffic will increase and the server will be loaded, so we know that the request and donation are made on one screen.”
A screen showing that you have accidentally donated a disaster relief fund. Social media capture
Even if you donate by mistake, cancellation within the day is possible. KB Kookmin · Lotte · Hana · BC (Uri) · The NH Nonghyup card can be edited on the home page and in the mobile app, and must be accessed by Shinhan · Samsung · Hyundai Card through a call center or store . Shinhan Card accepts amendments before 6pm the next day. It is also possible to cancel the same day thanks to the commercial process between the industry and the government. Card companies collect disaster aid application materials and send them to the government all day at 11:30 pm, because before this time, card companies can review donations.
The government and card companies are currently discussing improvement measures, such as opening a separate notification window to further confirm the intention to donate. Other ways to simplify the cancellation process are also being discussed.
Reporter Ahn Hyo-sung [email protected]
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