There are many reasons for the cancellation statement: “I made a donation by mistake.”

It was noted that there were many inquiries to cancel the donation on the first day of applying for an emergency disaster relief fund.

According to industry sources on the 12th, the government issued guidelines for each card company regarding the donation application process for emergency disaster relief funds.

By building the home page to apply for the Emergency Disaster Assistance Card, you were instructed to complete the donation request process in this manner.

Currently, in general, if you enter personal information on each credit card request screen and authenticate, the amount of support received by the customer will appear and the donation request will also appear.

Here, the donation amount can be entered in tens of thousands of units, and the total donation click box can be pressed.

After entering the donation amount, the application process is completed.

Originally, the card industry required that the donation screen and the donation screen be separated. In other words, the application process was started and completed by clicking on the application menu, and only customers who were interested in making a donation were asked to make a donation by clicking on the application menu separately.

However, the government has instructed the government to insert the donation application process into the application process, and the current application process for donations has been prepared.

Industry officials say there is room for a kind of “nudge (meaning indirect elbow puncture / induction) effect.”

On the first day of the request, several calls were made to the card company’s advice center to make a mistake and ask how to cancel. In particular, there was a complaint that she clicked on the click box without thinking and became a full donor.

The government has made it impossible to cancel once donated, but the industry has made it possible to cancel it the same day.

The credit card application details can be transferred to the government every day at 11:30 p.m., and the donation can be canceled or the donation can be changed before that.

Customers who decide to donate and then switch can contact the credit card advice center.

An official with a credit card company said: “It is a bit unsuitable for the purpose of providing emergency disaster funds to stimulate consumption and help small business owners.”

[연합뉴스]

Copyright ⓒ Yonhap News. Unauthorized reproduction and redistribution prohibited.