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Services operated by Google, such as YouTube, Gmail and Google Dax, caused temporary access problems around the world.
This phenomenon occurred simultaneously around the world from 8:47 pm on the 14th Korean time, and recovered in approximately 45 minutes.
Errors were also reported in Gmail, Google Drive, Android Play Store, and Google Maps.
However, it is known that there was no abnormality in the operation of the Google search engine.
Google said there was a problem with its own authentication system used for features like login.
As a result, some users who accessed YouTube, etc. in incognito mode without logging in there were no obstacles.
It didn’t take long, but millions of users who used Google services as basic business applications, such as email and calendar, suffered problems.
If you synced the document offline in Google Docs, you could work.
This connection error also affected smart devices like the Google Home speaker, with some users complaining on social media that their home lights couldn’t be turned off.
Several apps were affected, including reports that the Pokemon Go smartphone game could not be logged into.
In addition, targeting and passive response to Google service failures also came to the fore.
Google is targeting outage issues through the “Google Workspace Status Dashboard.”
There was a worldwide problem, but at first, there was a sign that there were no errors in the Google dashboard. After a little more time, the indication changed to a red state indicating a problem with all services.
Google said in a statement that day: “We are aware of the problem that services like Gmail have affected the majority of users. Those users have difficulty accessing it.”
He said: “Now all services have been restored,” he said. “We apologize to those who suffered the inconvenience and we will carry out extensive follow-up work to prevent the problem from recurring in the future.”
BBC Analysis: Rory Selan-Jones Technologies Reporter
The case did not last an hour, but it showed how many people depend on cloud services.
I tried to open a document from Google Docs or reply to an urgent message from Gmail, but the message ‘Reopen the page. Or try again later. When a message like “I’m sorry for the inconvenience” appeared, people were also afraid.
During the pandemic, we realized the importance of services like Google Cloud Platform. This is because it enables productive collaboration while working from home.
However, users or companies who choose Google Cloud may face the same difficulties again today, even if it is brief.
So, in addition to knowing what the exact problem was, people want to gain confidence that similar things will not happen again.
Will the ‘Netflix Act’ be applied for the first time?
Meanwhile, in Korea, this case is known to be the first enforcement case of the ‘Netflix Law’ and is attracting attention.
In accordance with Article 30-8 (3) of the revised Telecommunications Business Law Enforcement Decree, in the event of a significant change, such as a temporary suspension of the provision of telecommunications services or a temporary decrease in speed transmission, the user can be given a query on the fact and related matters. You must report the contact information you have.
Google reported the disability through official Twitter, but Google Korea did not provide a separate explanation or guidance for users in Korea.
In this regard, the Ministry of Science and ICT published a press release and said: “To determine the cause of the failure of Google’s service, we asked Google to send data on related facts and measures,” and said: “We take Measures to Notify Domestic Users of Korean Service Suspension “. Said.
The Ministry of Science and ICT also added: “After understanding the facts in the future, we will review the necessary measures according to the Execution Decree of the Telecommunications Companies Law if necessary.