[ad_1]
It is expected that the secret passengers …, who will have the authority to register incorrect texts or complaints from users in Public Transport, will enter the OASA, OSY in the next period. and STA.SY. to improve the transportation project.
According to “Prensa Libre”, the “secret passengers” will not remember the inspectors, they will only be in vehicles and trains, observing what happens inside them and writing down everything that needs to be changed regarding services so that MMMs can be further improved.
At the same time, they will call the call center to certify if the communications are actually going as planned and there are no unhappy passengers.
“Since the beginning of the Covid-19 pandemic, the transport of Athens is in a constant effort to guarantee the uninterrupted and safe service of the passenger public, by strengthening the transport project, increasing the itineraries and reducing the distances “. Organization sources report in the “Free Press”.
The critery
OASA certification was recently completed in accordance with the international passenger quality standard ISO 13816, which sets out specific criteria.
In particular, the 8 criteria of the standard refer to:
- The availability of the media, that is, the geographical coverage of the network, the opening hours, the frequency of the routes, etc.
- The accessibility of the media to everyone and especially the disabled, as well as the availability of tickets according to the needs of the passengers.
- The provision of reliable information to the passenger (general information, route information, ticket prices, reduced fare rights, etc.).
- The best possible maintenance of the itineraries and the improvement of travel times.
- The perfect service to the passenger public by the media personnel (ticket sales personnel, telephone service personnel, etc.).
- Ensuring conditions of comfortable movement within the media.
- Passenger safety, including Covid-19 safety. The environmental protection.
As the same sources in the organization point out, “For these criteria, the OASA established specific goals, such as increasing the frequency of services, increasing the number of bus and trolley bus stops with accessibility shelves for the disabled, increasing the number of ticket sales points, increasing the number of stops telematics, the provision of better information to the passenger public through a new website and GIS system, etc. “
Source: newspaper “Eleftheros Typos”
News from Greece and the world, as it happens, on Newsbomb.gr.
