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“If someone has registered in the intangible prescription – some 800,000 of our fellow citizens have already done so – the appointment for the vaccine will be closed automatically, informing the citizen via SMS or email about it,” says Digital Government Minister Kyriakos Pierrakakis . . ΑΠΕ-ΜΠΕ / PRESS OFFICE OF THE PRIME MINISTER / DIMITRIS PAPAMITSOS
A cosmogony within the pandemic is what happens with the digital transformation of the state. The digital state will now solve the problem of mass vaccination with hundreds of thousands of automatic appointments. Also, 5G is just around the corner, appointments in OAED will be done digitally, while gov.gr now tends to cover 1,000 procedures via computer or mobile device. And all this with the shielding of personal data, as shown by the rejection of thoughts about “cutter” in SMS.
– We heard the Minister of Health announce that the Ministry of Digital Government will have a significant participation in the way in which appointments with citizens will be closed for the coronavirus vaccine. What else could you tell us?
– Our plan is to schedule the appointment for the citizen so that the vaccine can be made as simple as possible. Therefore, a digital platform will obviously be developed at gov.gr for booking appointments, as well as a call center for those who are not familiar with digital systems. However, we are also focusing on an additional channel, and much easier, for the citizen. If someone has registered for the intangible prescription – and so far some 800,000 of our fellow citizens have already done so – the appointment for the vaccine will be automatically closed, informing the citizen via SMS or email about it, based on the information provided . will have indicated when registering in the system. With these multiple channels, we estimate that we will be able to significantly facilitate the management of a very demanding process of national importance.
– You have turned a crisis, the coronavirus, into an opportunity to accelerate digital transformation. What were the top hits of 2020?
– Certainly gov.gr is for us the biggest project in recent months: of the 501 services we have already exceeded 710 and very soon we will reach a thousand. But the most important thing here is that citizens responded to this initiative, issuing more than two million documents electronically, one of the only new services that we have created, in less than seven months.
At the same time, we completed all stages up to the 5G spectrum auction within the initial schedule. It took more than 70 procedures, legislative and administrative, in about a year to launch the auction.
– Telecommuting, distance education, teleconferences: Will they leave with the pandemic or will they come to stay?
– It is true that the first synthetic “tele-” suddenly became part of our daily life, to a much greater extent than before. As far as we are concerned, our goal is that all the services we develop affect both the “now” and the “after”. One of the services we established was “digital appointments”, that is, citizen communication with public organizations through teleconferences. Initially we apply it for the acquisition of a key number by AADE – myAADElive – and for a series of procedures in KEP – myKEPlive. The statistics we receive show that within one day of November, all video calls that occurred throughout September are made at the KEP.
This shows us that citizens recognize the usefulness of this initiative, so we will expand it immediately. We will proceed immediately to the development of a new service with OAED and of course other bodies and procedures will follow: the citizen will make an appointment and on a specific day and time will communicate via videoconference with the competent employee from their home or office. In fact, an innovation that we will present at myOAEDlive in collaboration with the Ministry of Labor and OAED is the possibility for an interpreter to attend the video conference.
– Why did you choose to put a “cutter” in the “cutter” for the SMS of 13033?
– We said from the beginning that 13033 is a system equivalent to paper. Instead of using the Civil Protection form or a blank sheet of paper, a free SMS can be sent to a five-digit number, in a system that does not save the data, to facilitate the citizen. A “cutter” would initially require the abolition of paper, which would open a debate on inequalities, for those of our fellow citizens who do not even know this simple system, or for those who do not have a cell phone or have more than one. Second, it would require a system with a different philosophy, which would start “storing” data to know in how many messages it would have to deny output. At the core of the government’s digital policy philosophy is empowering and facilitating citizens.
– What will happen in a decade? What are your calculations on the impact of digital change on economic growth and social cohesion in 2030?
– The five-year open data strategy is a clear indication of the added value of one of the policies that we will follow. The cumulative effect of our entire strategy is significantly greater.
For example, one factor that will determine in the coming years is how each country will harness the potential of 5G. Here we have made an important innovation: investment through the “Phaistos” Fund (which will raise its first funds through 25% of the 5G spectrum auction proceeds) in 5G ideas and applications in all sectors of the economy. According to an Ernst & Young study carried out for the Ministry of Digital Government, it is estimated that by 2030 5G will create up to 69,000 new jobs and “generate” a gross added value of up to 12.4 billion euros.
At the same time, the benefits of simplifying the bureaucratic procedures of the Greek state will be very important. Before the financial crisis of the previous decade, the OECD had estimated that administrative burdens cost Greek GDP 6.8% per year. Gov.gr, digitization, simplifications, each new digital service that we add day by day, week by week, comes to remove a small part of this important weight for the economy and the development process.
– Will the Recovery Fund package have a significant impact on your planning?
– Absolutely. Recovery Fund money is a Marshall Plan for our time. The projects that will be financed may act in a beneficial way in changing the country’s productive model. And, as already announced, at least 20% of this money will be used to finance digital infrastructure. In this way, we have the opportunity to finance our entire digital transformation strategy and, in a few years, to have truly transformed all the interaction of citizens and companies with the state, but also the very way in which the state operates. internally.
Open information
– What are your new goals for 2021?
– We are working on several projects at the same time, some of which we have already announced. One of them is the gov.gr application on mobile phones, while through “Meet your customer” citizens will no longer need to present documents to banks, since these will be extracted directly from the platform, always with the consent of the citizen. In addition, with the Citizen Communication Registry, citizens will be able to determine how the State will communicate with them. At the same time, we place particular emphasis on so-called “open data”. Here the backwardness of the country is clear: in fact, the State does not freely have the anonymized data that it collects, nor does it always collect them in editable form. Why was this happening? Mainly for two reasons: first, because there were important deficiencies in the legislative framework and second, because the appropriate technical and administrative actions had not been taken to eliminate them. In the next few days, the resolution of these pending issues will be completed, so there are already a series of data stores that can be used by citizens and companies, of course with absolute respect for personal data. The data of categories such as transport, transport, taxation and prescription will be opened through a new platform that we are preparing. What value does this have for citizens? According to the estimates of the 2018 BSE study, we are talking about an additional GDP of 3,200 million euros, more than 1,000 jobs and some 12,000 million euros of accumulated profits within 5 years of its actual opening. All relevant research contributes to this data and this is demonstrated by the results of those countries that have implemented the open data policy.
