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Strict recommendations for reopening of hotels the Commission proposes in the big package for the gradual restart of the tourism industry.
The text sent by the Commission to the Council states that “Measures should be taken to reduce the presence of personnel in the facility, such as working from home for all personnel performing tasks that may be compatible with telecommuting».
“Measures must be taken to reduce the amount of physical contact and the time of physical contact between people within the hotel, including changes in work, changes in meal times, telephone use and electronic means of communication” .
In particular, the site must implement specific measures to ensure that physical distance is maintained in common areas where visitors are likely to gather for long periods of time (i.e. more than 15 minutes), such as determining the maximum number of visitors. allowed in each common area. installation (eg. restaurantscoffee shops Pub, lobby). The allocation of time must be taken into account in digital reservations for meals or visits to swimming pools or gyms.
When physical distance cannot be fully maintained, they should be considered alternative measures to protect visitors and employees, such as the use of glass or plastic partitions, h wear a mask etc.
First, a distance of 1.5 to 2 meters it should be applied to the public areas of the entire facility (except for people traveling together and sharing rooms), supplemented by other measures (for example, mask), where this is not possible.
by outdoor areas (beaches, pools, cafes, bars, restaurants, etc.), special arrangements must be made to allow natural distance and the application of special hygiene measures. Indoors, such as spas and swimming pools, they must also follow strict hygiene measures. Each facility must be carefully considered (eg, Nurseries). Larger-scale events, eg the concerts must be postponed
In addition to physical distance, specific personal protection measures and cleaning and disinfection protocols must be taken into account, communicated to staff and visitors, and implemented.
These measures include:
i) Respiratory label: Visitors and staff members must strictly communicate and follow the strict respiratory label (coughing or sneezing on tissue paper or elbow flexion). Institutions must ensure the availability of paper and containers.
ii) Hand hygiene: Hand disinfection is a key control measure and should be communicated to visitors and employees through information infographics in key areas / facilities (eg, at the entrance, restrooms, cash register, etc.). Stores should provide easy access to hand washing facilities with soap, disposable paper towels or automatic dryers for drying and solutions for alcohol-based disinfection.
iii) Use of mask: The use of a face mask by staff and visitors should only be considered as a supplemental measure and not a replacement for basic precautions. Proper use of a face mask is important and should be communicated to guests and staff.
iv) Ventilation: It is recommended to increase the number of air exchanges per hour and provide as much outside air as possible, either by natural or mechanical ventilation, depending on the installation. It is recommended to increase the ventilation of the room for at least one hour after the departure of the guests.
v) Cleaning and disinfection: The key is to clean surfaces that are touched frequently, as often as possible (at least daily and, if possible, more frequently). Examples of these surfaces are door knobs and handles, chairs and arms, table tops, light switches, water taps, elevator buttons, bar bars, etc. The staff must be informed and carry out the cleaning process after check out, as well as the treatment of cleaning equipment, waste management, the washing machine and personal hygiene after cleaning.
The Commissioner for Health and Food Safety, Stella Kyriakidi, I declare that “We know how much European citizens are looking forward to summer and travel. Their huge sacrifices in recent months will allow for a careful and gradual resumption, for now. But decompression and tourism will not be without risk as the virus circulates among us. We need to maintain vigilance, physical removal, and strict health precautions throughout the tourism and transportation ecosystem to prevent as many epidemics as possible. We will not let our efforts go to waste. “
Measures to inform visitors.
With regard to the information that visitors will have, the Commission stresses that they must receive all the necessary information in an accessible way, including through digital means, before arrival and at the place of accommodation, regarding all instructions current local public health authorities, as well as specific measures that have come into effect and affect their arrival, stay and departure.
Guests must also be notified by a specific tag before entering the facility of their signs and symptoms. COVID-19, so they know what to do in case of symptoms during your stay or within 14 days after departure.
Accommodations should also ensure that visitor contact details are available if needed to locate contacts.
What happens if an infection is found?
The Commission also refers to the case of possible infections between visitors or staff.
In particular, in the case of a suspected case of COVID-19 among visitors or staff members during work, the action plan drawn up by the facility and ECDC should be followed and national and local health authorities should follow the relevant instructions. . concerns:
i) The isolation and distance measures that will be applied to the potentially infected person.
ii) The procedure, in accordance with national legislation, to inform medical services in order to provide medical advice, tests or possible relocation to a medical center.
iii) The procedure, in accordance with national legislation, to inform local public health authorities and possible contact detection activities.
iv) The necessary cleaning and disinfection procedures to be performed.
v) Necessary cooperation and information for colleagues or staff members who may have been in contact with the incident at the facility from 2 days before and 14 days after the onset of symptoms.
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