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In a technical error in one of your data centers Cisco at London due to current difficulties in its premiere distance education In our country.
A company spokesperson said protothema.gr that the technical error caused a problem not to everyone, but to some recipients of webex platform services in the broader EMEAR area, i.e. Europe, Middle East, Africa Y Russia. One of them was the Greek Ministry of Education.
According to the detailed data of the company, the first period in which there were problems of lack of entry to the platform or long delays began at 9.43 Greek time and lasted until 10.27, when the technicians of the company managed to solve the problem. problem.
The same thing, however, was repeated from 12.12 to 12.28, Greek time.
“Cisco has brought the Webex service back up and running which today briefly affected a limited number of users in the EMEAR region (Europe, Middle East, Africa and Russia). We continue to evolve our systems and processes to mitigate the likelihood of similar events in the future. We thank Webex users for their patience in resolving this issue. “ the multinational stands out in an official statement.
Circles even told protothema.gr that necessary diagnostic procedures are being performed on the systems to prevent the problem from happening again. They assured that the platform’s capabilities are such that millions of people can use its services in parallel.
It is highlighted that the access to the services of the Webex platform is a donation from Cisco to the Ministry of Education.
What the Ministry of Education used to say
From the Ministry of Education, on the malfunction of the system Webex, by the General Secretariat of Primary, Secondary and Special Education and Training, the following were previously clarified: “The Webex platform provider has given assurances that they are working to fix the problem and full system operation has started. Obviously, absences will not be taken into account in cases where a technical problem has occurred. notes that the Network of Panhellenic Schools functions normally, as do all the platforms of the Ministry of Education and Religions ”.
At the same time, the Vice Minister of Education Sofia Zacharaki she said on her tv ERT that today’s absences will not be counted for students as they tried but were unable to enter their classroom online.
The Ministry of Education issued a relevant announcement, giving clarification on the technical problems, but also on the current absences of students, who were unable to attend.
The announcement of the Ministry of Education:
Regarding the failures of the Webex system, the General Secretariat of Primary, Secondary and Special Education clarifies the following:
The Webex platform provider has provided assurances that they are working to fix the problem and full system operation has started.
Obviously, absences will not be taken into account in cases where a technical problem has occurred.
It is observed that the Network of Panhellenic Schools functions normally, as well as all the platforms of the Ministry of Education and Religions ”.
Parents, students, and teachers have for days voiced concerns about whether the network will withstand simultaneous use of the Internet by thousands of students and teachers.
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