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Tuesday, November 10, 2020, 00:02
Yesterday, the US company Cisco assumed full responsibility for the problems that occurred yesterday in the e-learning platform used by the Ministry of Education. At the same time, as evidenced by network availability registration services, the symptoms that occurred in the country, identical patterns appeared in many other European countries.
Specifically, yesterday morning at 09:43 Greek time (07:43 GMT), the Webex Meetings platform with BI code, which operates in London, collapsed. The e-learning system of the Greek Ministry of Education is based on this platform.
According to the Cisco report, Webex Meetings users experienced “page load lag or cluster BI failure.” The problem, according to the report of the American company, lasted for almost an hour where it was resolved at exactly 08.37 Greenwich Mean Time (10.37 Greek time).
However, a little later the problem reappeared. According to the American company, the problems returned at 10.12 Greenwich Mean Time. The Cisco diagnostic says “Webex Meetings: Users cannot start or participate in Webex Meetings hosted in BI cluster.” The problem, according to Cisco, was finally resolved at 11:57 AM Greenwich Mean Time (1:57 PM GMT). Since then, no incident has been reported that hinders the operation of the platform.
All of the above are public documents that can be found on the official Cisco website. The specific address had even circulated on social media, before the official opposition party “slapped” the government and Education Minister Nikis Kerameos, who left the children without knowledge or lessons. The bad thing was that the company did not make an official announcement about the problems its platform was facing, a fact that was pouring water into the opposition’s mill in our country.
Furthermore, as the market executives observed, no one in the main opposition party had an opinion on the fact that all other Internet services were functioning normally. Furthermore, the fact that the distance education platform “collapsed” was not weighed after all the students from Greece had entered. In fact, the problem appeared at 09:43 Greek time, where almost all the schools in the country had not only entered the platform, but also the educational process had advanced significantly.
Everything indicates that the Cisco platform collapsed when the Central European countries began to enter the teleworking process. A look at the network operation monitoring maps immediately showed the problem. Poland, Germany and Austria must have been the countries that “pushed” the Cisco platform. A recent Reuters report praised Cisco’s Webex platform and said it has gained more than 600 million users worldwide.
According to the network monitoring platform “DownDetector”, Germany, Austria and Poland show an identical behavior to that of Greece, with respect to the Cisco platform. The fault reports follow an identical pattern showing the direct correlation between them (here are the fault reports only from Greece and Germany).
However, it was not just the countries mentioned that had problems. Similar problems occurred in France, Spain, Belgium, Ireland, Finland, etc. The patterns, however, differ from those of Greece.
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