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The commercial world was baffled by the announcements about new market lock. The orders that were to be delivered from next Monday by the click away method are thousands and they will have to be reprogrammed or a home delivery method found.
«Unfortunately, Greek trade welcomed the new year with another negative development. While we were preparing for the gradual opening with the “click inside” application, we made a big setback by closing our stores“, Notes in protothema.gr the President of the Athens Chamber of Commerce Mr. Stavros Kafounis.
«Tougher blockade makes need for bolder trade support measures imperative“, He is quick to add.
In addition to the problems that will arise in the ability of new stores to sell at a time when offers, especially seasonal ones, are beginning to “fade” in the market, the sudden lockdown causes a headache for merchants by deliveries that were released for next week with click away method. “In these cases, the store or reschedule with the customer the delivery date after the 11th of the month, when the confinement is over, or will be arranged by phone for home delivery. “I think the second option is the one that merchants will prefer, even delivering the products themselves, as was done in the previous period, to avoid further problems with couriers who have been under a lot of pressure.”
The big chains
Starting today, new procedures will be launched, a day usually dedicated to inventory, and to large retail chains in order to serve customers who expect to receive the products purchased with click-away.
«We were getting ready to click in and now all of a sudden we’ll be limited to digital sales and home delivery again. readjust the operating model “, says in protothema.gr the head of a large chain of electrical and electronic elements.
According to him, appointments for deliveries that were closed as of Monday will be rescheduled after communication with customers. «We will get in touch with them to see what they want. However, we have our network of vans prepared for war so that deliveries can be made at home. Fortunately, with the click away at the peak of the season, there was an escalation to the ‘last mile’ (ss deliveries) and therefore we are able to deliver even the same day.He notices.
the telephone communications will start from today, so that, as he himself says, a timely consultation is made with customers who were to receive their products from the stores on Monday or Tuesday with the method of click away.
In any case, those consumers who were going to receive products from stores, large and small, in the near future, it is good to contact them to let them know how they will receive the products.
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