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Vodafone customers are very upset right now: nothing works in much of Germany.
“No Internet”, “Customer service has not been available for hours”, “Cancellation is still being canceled today” – these are the comments out loud from angry users on the allestault.de portal.
Reports amassed shortly after 6 p.m. and shot to around 10,000 at around 8.20 p.m. Under the Unitymedia label, allestault.de receives thousands of reports, even reaching the 40,000 mark there.
Unitymedia was suspended in February 2020 after Vodafone bought the cable operator.
In addition to the main cities of Hamburg, Berlin, Stuttgart and Munich, the disruptions particularly affected the Rhine-Main area and the Ruhr area to Düsseldorf and Cologne.
According to Vodafone, the reason for the failures is a software problem on a server that controls Internet traffic, the company said. “Therefore, data traffic is not as smooth as usual,” said a spokesman.
The technicians “would work at full speed” to find a solution, the spokesman said, asking for patience. They are working on installing new software on the faulty server.
Meanwhile, Vodafone evasively responded to users’ Twitter complaints: “We are currently unaware of any restrictions,” he said multiple times, which, of course, only upset people.
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