Additional Pickup Trips: DHL does not pick up packages from online retailers

DHL has canceled additional pickup trips at some online retailers with no replacement. This was announced by Bundesverband Onlinehandel (BVOH) on April 16, 2020. Parcel service providers, especially DHL, were reaching their capacity limits, the BVOH said.

Work market

1. Pension Fund of the Hesse State Medical Association, Frankfurt am Main
2. Fraunhofer Institute for Integrated Circuits IIS, Erlangen

This means that consumer purchases are not collected from the seller and taken to distribution centers. This means that delivery to the buyer is delayed for several days.

“Several retailers called us extremely concerned that parcel logistics companies such as DHL canceled additional pickup trips at the retailer without replacement.”BVOH President Oliver Prothmann said. “If parcel service providers had pinpointed the bottleneck in time, retailers could have cut sales. Now the packaged parcels are at the retailer and will not be delivered.”

DHL had sent emails to distributors across Germany on Wednesday, according to BVOH: “Unfortunately, we have to inform you today that, despite significant increases in capacity, we have to take drastic action tomorrow to ensure that we do not jeopardize our operations at the parcel center in the long term. Unfortunately, we have to inform you that no we will collect tomorrow. ” From their packages to use the time and capacity gained to stabilize our production permanently. “

Other special ordered trips could only have carried half of the roll containers, as there is currently no capacity left in the individual parcel centers. “His special trip for the rest of the week was canceled for the same reasons.” According to Prothmann “it’s just bad planning” Trade with DHL.

Also at DPD, parcels in front of distribution centers waited longer than before for the first scan, dealers told BVOH.

“We had to start from the pre-Christmas level from the cold start”said a DHL spokesperson. Therefore, some retailers were asked to understand whether some of the additional pickup trips canceled due to high demand had to be canceled. DHL now registers 8 million shipments per day, well above the annual average of around 5.2 million shipments per day.

“The main problem here is that special collection trips, that is, additional trips, cannot currently be guaranteed because we have a very high volume of shipments”said the spokesman. In the past two weeks, additional capacity had been created that corresponded to the total capacity of the next largest competitor.