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Suburb
Article updated April 27 at 11:06 pm – Vodafone and Unitymedia customers apparently have bad luck on Monday night, April 27: Both providers have major outages, everywhere in Germany. Now the reason became known …
This is reported by thousands of users on the allestault.de platform. The biggest problems are probably with the use of landlines and the internet. In very few cases, mobile telephony appears to be problematic.
Vodafone not a known problem?
Vodafone’s first reaction was via Twitter on Monday night. There were complaints there too.
However, the company could not understand that at the time: here is the tweet: “Currently we are not aware of any restrictions. There is a new service through WhatsApp. Provides information on regional outages. “
Malfunction in Vodafone and Unitymedia: the software problem is the reason
Later, a spokesperson made an official statement: The reason for the interference was a software problem on a server that controls Internet traffic, the company said. “Therefore, data traffic is not working as well as usual,” said a spokesman. The group initially did not know how many customers were affected by the failure. They are working on installing new software on the faulty server.
Vodafone outage: annoying user
The most massive outages at Vodafone have occurred in the following cities:
- Stuttgart
- Dusseldorf
- Eat
- Suburb
- Frankfurt am Main
- Berlin
- Hamburg
- Dortmund
- Munich
Hesse, a disgruntled Vodafone customer from Offenbach, wrote in the allestault.de comment column: “The internet crash at Vodafone has been going on for two hours. I sent out my notice two weeks ago. “Another let his anger release:” Suck. Just trouble for days. “
Problems with Unitymedia users due to outage
The annoyance with Unitymedia users is obviously quite large. They also complain about the malfunction in the comment column of the information portal. One man explained his frustration with a little more precision: “There are supposed to be people doing their home office, there is a constant demolition, or sometimes even a week without threat of existence on the Internet.” Another client wrote: “There is no landline or internet. For two hours. The direct line just takes you away.”
Unitymedia outage: Most problems have been reported from these cities
So far, most reports of a malfunction at Unitymedia come from these cities:
- Stuttgart
- Dusseldorf
- Suburb
- Frankfurt am Main
- Eat
- Dortmund
- Gelsenkirchen
- Loam
- Bochum
But that does not mean that there are no failures elsewhere.
Vodafone and Unitymedia have belonged together since 2019
By the way, Vodafone and Unitymedia join forces: In the summer of 2019, Unitymedia officially became a subsidiary of Vodafone. If you need help, you can contact Vodafone directly. In “Quick help in case of malfunction” (here you can access the provider’s help page) you can start a so-called customer malfunction wizard (Dok)
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