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If you just had an iPhone 12 or iPhone 12 Pro, then you will want to go and verify that COVID-19 exposure notifications are enabled if you want to do everything you can to avoid the deadly virus.
When you set up a new iPhone 12 from a backup of an older iPhone, COVID-19 contact tracker apps can end up with your notification disabled, the BBC reported. While the app itself won’t be disabled, this could mean that you might miss an important warning alerting you to potential exposure to the coronavirus.
As it stands, this issue only appears to affect the official National Health Service (NHS) contact tracing app used in the UK, which has already been marred by various issues and launch delays. But there is the possibility that it will affect other contract tracking applications.
However, we also discovered that our iPhone 12 review unit had exposure notifications turned off in the US So we turned them on.
How to activate exposure notifications
If you are concerned that you are not receiving the correct coronavirus notifications, then you should go into the native settings app on iOS and navigate to the “Exposure notification” submenu.
Once there, it is simply a case of tapping the Enable “Exposure Notifications” option and you should be ready to receive notifications from coronavirus track and trace apps.
After activating exposure notifications and selecting a country and state, we were told that our region has an exposure notification app. In this case it was for the New Jersey Department of Health. We download the application and then enable the permissions for notifications.
The heart of the problem seems to be in the iPhone iCloud backups. When you download an iCloud backup, usually when setting up a new iPhone, you don’t re-enable all of the permissions that you may have given to the backup apps. As a result, applications such as contact tracing tools will not be allowed to use a Bluetooth-based track and match feature.
The NHS COVID-19 app’s Twitter account tweeted out a list of devices the app has been tested with and the iPhone 12 wasn’t among them, so these issues aren’t necessarily a big surprise given that the iPhone 12 ends to launch.
Hi Peter, I’m sorry you’re having trouble installing the app. You can find a full list of compatible devices on our website: https://t.co/L0MTBwbBxCThanks,SarahOctober 24, 2020
Some users have reported that simply removing and reinstalling the app will trigger a notification option to be enabled, although that’s not an elegant solution to the problem.
Some 18 million people have installed the NHS COVID-19 contact tracing app, so there is a possibility that large numbers of people will be affected by the problem given the popularity of iPhones. However, since the NHS is aware of the problem, we are hopeful that it will release an update to ensure that important notifications are not silently disabled when its users want them activated.
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