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The unfortunate event would have occurred when the young man with Down syndrome went to his bank to claim a draft, but had problems with the required security questions, Caracol Radio reported.
Giovanni Parra, Franco’s father, told that station that officials pressured the young man to answer those questions, but that he got nervous, a situation that added to his condition, caused a moment of stress.
“When we went to claim the money order at Bancolombia, the teller who attended us told us that he had to answer some security questions. I told her that Franco does not speak well so that he has a graphic help, but she said no, that she needed him to speak and answer her, “said the man, on that radio frequency.
She says that despite trying to explain the situation over and over to the cashier, she was reluctant to argue, which is why he asked to speak to the manager of the banking establishment.
“Franco stayed still and couldn’t talk. I was able to speak with the manager, whose name is Diana, and she said she didn’t know how Franco would get a card or an account if he didn’t have the right”Added the man, in conversation with that medium.
After comments from the bank manager, the man only managed to point out the mistake they were making by allegedly discriminating to the young man for having syndrome of Down.
“I told him that I was discriminating against him and violating his rights; in addition, they did not pay the money order, they agreed that they would respond the next day, but they never did, ”said Parra, on that station.
The whistleblower finally said that a few days later he received a communication from the regional vice president of that bank apologizing for what happened at the branch. However, he made a general call for no more cases of discrimination to be presented, whether in a Bank or in other places.
“We were wrong; what happened does not represent the culture or the values that we promote in each of the people who work in our organization. […] We are committed to reinforcing everything we have to do so that neither you nor anyone else will feel that way again”Says the bank’s letter, addressed to the young man, who was posted on Twitter.
This is a fragment of the complaint that the man made on Caracol Radio and the letter from the bank regarding what happened in Bogota:
# 6 AM #Live | “The manager told us that she did not know how they had given Franco an account, that he did not have that right” Giovanni Parra, father of Franco Parrahttps: //t.co/YZHushFeN5
– Caracol Radio (@CaracolRadio) October 23, 2020
Hello Humberto, we share the letter with which we responded to Franco. pic.twitter.com/l5KSDhNPLz
– Bancolombia (@Bancolombia) October 23, 2020
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