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This Sunday, during the final of the 2020 BetPlay League between Santa Fe and América de Cali, criticism and complaints rained on social networks to Win sports, because your internet signal, in Win sports online, fell and hundreds of people who paid for the signal were left without seeing the vast majority of the game.
The platform collapsed and many could not even access the service, while others who managed to connect later lost the signal. The complaints of the users did not wait.
Later, in the early hours of Monday, Win sports issued a statement apologizing for what happened. According to the document, about 4,500 subscribers, of the 35,000 who have the signal, were affected by the failure, for which they blamed Mediastream, the online signal provider.
“We apologize, we have the best ally, with more than 6 years of business relationship, with experience as a platform for soccer world cup, Copa América and even other platforms such as Netflix, but presented technical failures in the transmission today (Sunday) … ”, said Jaime Parada, president of Win sports.
“Of course we will return the value of the digital subscription of the subscribers who did not have access to the transmission and we are exploring all legal and technical ways to prevent something like this from happening again,” he added.
For the return of the money Win sports has arranged the email [email protected] by means of which data of the affected users will be confirmed for the due process of return, in the shortest possible time.
⚠Official statement! ⚠
Given the situation that occurred with the online transmission of the final, Win Sports expresses its most heartfelt excuses and will compensate the affected digital subscribers.➡More information: https://t.co/bBNfZ9EhZF pic.twitter.com/uqAYutmYZ8
– Win sports online 🏡👍 (@WinSportsOnline) December 28, 2020
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