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This was reported by the Supertransporte, explaining that the process is related to an alleged abuse in the delivery of vouchers. Also, for incurring abusive clauses within its terms and conditions.
The 23 complaints “include allegedly abusive restrictions to use the vouchers that users received, for reimbursements for services not used during the pandemic,” says the regulator.
In addition, he tells Viva Air that, if it is proven that he is responsible, will be fined up to 2,000 monthly minimum wages in force, for each of the charges charged.
In its decision, the regulatory body also emphasizes that this airline is violating the right to free choice of service, with the inclusion of the aforementioned clauses. These, he adds, “could be abusive in the terms and conditions indicated for the redemption or exchange of vouchers, for refunds of unused services.”
Viva Air has not referred to the opening of the investigation. However, the Supertransport describes that there is no recourse before this.
“The principles of due process and the right of defense will be guaranteed, and it is specified that the punitive procedure initiated will be carried out in accordance with the provisions of the law,” the decision states.
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