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The possible quality failures in the delivery of products marketed on Mother’s Day, as well as the alleged lack of protection for children and adolescents by not implementing sufficient measures to avoid the acquisition of products
prohibited, They led the Superintendency of Industry and Commerce (SIC) to formulate a statement of charges to this address platform.
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The surveillance and control entity was able to verify the complaints made by users against Rappi, related to delays in the delivery of the products purchased, the marketing of alcoholic beverages to minors, delays and cancellation of orders during the celebration of Mother’s Day in Colombia, as well as possible quality failures in the service called “Rappifavor” and insufficient information regarding its conditions.
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If the violation of the indicated norms is confirmed, Rappi could be sanctioned with a fine equivalent to up to 2,000 minimum wages current monthly legal (smlmv), that is, about 1,800 million pesos. The SIC also warned that no recourse should be made against this administrative act.
According to the SIC, possible violations of consumer rights are related to:
● Lack of quality in the provision of the service, based on the high number of
complaints received by RAPPI between July 1 and December 10, 2019, as well as
as from March 1 to 10, 2020 and May 10, 2020, the day it was held
the “Mother’s Day”, and that were related to breaches in the times
delivery, order cancellations, among others, which totaled 61,248
complaints.
● Quality failures in the provision of the service, for not updating the information in
in relation to the modifications and variations presented by the high demand of the
products marketed on “Mother’s Day”, as well as in the provision of
service called “Rappifavor”, for reasons of cancellation of the service, the no
money back when the service was not provided, failure to collect and incidents
with distributors for double collection (electronic payment and cash payment), not
delivery or delivery in poor condition and loss of products.
If the violation of the aforementioned regulations is confirmed, Rappi could be sanctioned with a fine close to 1,800 million pesos.
● Omission of legend in the advertising of products harmful to health, Given the
It is not noticed in the advertising of alcoholic beverages, information about their
harmfulness or information about the conditions for its correct consumption and its
contraindications.
● Lack of information on the delivery time of the products, since it does not indicate that the supplied is variable so it corresponds to an estimate, creating an expectation that in some cases does not obey reality.
● Failure to implement possible measures to verify the age of consumers Alabama
time to purchase products that are harmful to health, such as drinks
alcoholic beverages and tobacco products, a situation in which there can be evidence of
lack of protection for children and adolescents, since they may have
access to said products.
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By: Economy and Business
