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The Superintendency of Industry and Commerce (SIC) announced this Wednesday a sanction of $ 983,139,360, corresponding to 1,120 current legal monthly minimum wages, against the telecommunications company Claro for “violate the right of free choice of its users to terminate their contract” and give inaccurate information.
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The agency determined that the violation was generated at “Failure to comply with requests for termination of contracts within the term established by law, and for sending inaccurate information on the presentation of complaints from its users due to the impossibility of terminating the contract and changing the modality from postpaid to prepaid “.
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The SIC’s decision was made after the an investigation against the company based on 33 user complaintss and the information provided by Claro in response to the requirements made by the Superintendency.
“It was found that Claro did not terminate the service in 3,416 cases within the corresponding billing cycle. Additionally, Claro failed to process termination requests received through the hotline, requiring its clients to have a different service hours than those established by law and, in other cases, Additional requirements were demanded for the processing of the request for termination of the contract “, specified the Superindustry.
Likewise, the SIC indicated that in these specific cases the telecommunications company even proceeded to generate “the collection of invoices subsequent to the request for termination of the contract by customers”.
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The Superintendency also indicated that the sanction also corresponds to the fact that Claro gave them “inaccurate information on the claims during the investigation process, since it informed this authority that during the first semester of 2018 received a total of 4,611 complaints related to the impossibility of terminating the contract and changing the modality from postpaid to prepaid in mobile services, while Mintic reported 28,060 cases during the same period “.
Faced with the sanction, the company can still present remedies for reconsideration and appeal.
‘We will file the corresponding legal remedies’
Claro pointed out that they have not yet been formally notified by the SIC about the sanction, so they do not know “the arguments that led the SIC to impose the sanction.”
Despite the foregoing, the company assured that once they have more information about this, they will proceed to analyze “carefully the reasons put forward by the SIC” and they will proceed to file “the corresponding legal remedies in defense of the interests of the company.”
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TECHNOSPHERE
Twitter: @TecnosferaET
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