SIC sanctions 7 funeral homes in Colombia for obscure practices

In its decision, the SIC argues that one of the companies was fined for violating consumer protection regulations related to information, publicity and rights of withdrawal and reversion of payment.

It is the Cooperativa Inversiones y Planes de la Paz Limitada -Cooinpaz Ltda- with a fine of 70,224,240 pesos, for failing to comply with the rules that regulate the minimum information, the specific and objective conditions announced in advertising, promotions and offers and sales that use non-traditional methods, the SIC reported in a statement sent to the media.

According to the SIC, this decision was made after a sanction that was filed against Cooinpaz Ltda., in which it was shown that “it offered funeral protection plans misleading consumers, by including objective statements in its advertising about the elimination of the age requirement for membership and access to funeral services. “

Two of the bad practices that this funeral home incurred are:

• It did not indicate to consumers the term of validity of the promotion “Discount Voucher Presenting this coupon cancel only $ 30,000”, so said advertising piece became misleading by transmitting an insufficient message regarding the time conditions surrounding said promotion, says the SIC.
• He did not sufficiently inform consumers of the conditions and procedure to exercise the rights of withdrawal and the reversal of the payment, in the sales by non-traditional methods that he carried out through the untimely boarding modality, he added.

On the other hand, the Superintendency of Industry and Commerce reported this Thursday about a sanction against 6 funeral homes because they did not comply with a requirement of the entity related to the provision of the funeral services during the pandemic, biosecurity measures, safe handling and transportation and disposal of corpses.

These are the companies with their respective fines: