[ad_1]
As the reactivation of air transport expands, the number of complaints against airlines filed by users before the Superintendency of Transportation grows.
According to the control body, Between September and October of the current year there has been a 55.4% increase in complaints and claims compared to 2019, as El Tiempo points out.
Those 1,635 complaints They have been received by the Supertransport within the framework of the gradual recovery of air activity after the brake imposed by the COVID-19 pandemic.
Complaints from passengers
According to the auditor, 35.38% of the complaints correspond to inconsistencies in the itinerary, that is, in the times established for the flights. 32.2% of the complaints have to do with requests for reimbursement not attended.
The aforementioned media outlet indicates that 85.25% of the processes filed were presented by nine airlines and a travel agency (Despegar).
But which are the companies with the biggest complaints against you and why?
To date, Viva Air has 1,089 applications against it, while Avianca has 895; Wingo (of the Copa Airlines group) has 9.56% of cases against him.
[ad_2]
