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Torres said that in a matter of days his partner had the 12 million removed from his account and that Davivienda has not solved the case and is reluctant to pay for the lost money.
Faced with the complaint, Pulzo contacted the bank to find out details of the case and the response was issued this Friday afternoon. According to Davivienda, Mr. Diego Fernando Arias Ramírez, Karent’s husband, has already been contacted again to initiate an investigation.
“We report that Davivienda contacted the client again and stated that it has made itself available to investigate in depth the reported situation, with the support of expert teams in security and risk, in order to guarantee a response, within the legal deadlines and clarify what happened“Davivienda replied.
Davivienda: case of theft in one of your accounts
The case of the millionaire theft of an account at that bank It was known in the last hours after the user made her story viral via Twitter. In fact, the bank has been a trend this Friday.
According to Karent, on December 18 her husband received a call from Davivienda with which they sought to confirm if he had made a withdrawal of 9 million pesos from the account. She claims that said transaction did not go through.
After this, the couple reported the incident to the Prosecutor’s Office and at a Davivienda branch. But there was not everything, days later, Diego Fernando deposited three million pesos through his Daviplata account to avoid a robbery and days later they vacated the account.
This is the complete publication that Karent made through Twitter and for which several users question the security of the Davivienda bank:
It would be very helpful if you could help me with a retweet so that this is public knowledge, I will tell you a short story: start thread
– Karent Torres M (@ Karent12_11) January 14, 2021
On December 18, my husband was robbed of 9 million pesos from the savings account of @Davivienda they themselves contacted him to ask if he had made a transfer of this magnitude to which he obviously said no, he moved to the nearest bank
– Karent Torres M (@ Karent12_11) January 14, 2021
to do what is relevant. The complaint was filed with the @FiscaliaCol and we were attentive to the bank’s response, which we hoped would be favorable, since they themselves saw that it had been a strange movement and they themselves contacted my husband to report what happened
– Karent Torres M (@ Karent12_11) January 14, 2021
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