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Due to the last minute announcements from the Government of Colombia regarding the suspension of flights between Colombia and the United Kingdom, Avianca canceled its three weekly flights on the Bogotá-London-Bogotá route pending receipt of all government guidelines, initially.
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Likewise, it closed ticket sales on this route during said period and indicated that it had a protection plan for travelers impacted with confirmed tickets on flights to or from London.
Flight AV 120, which departed this Sunday at 11:15 pm from Bogotá to London, had initially been postponed, but later the airline confirmed to passengers that the flight was canceled, since the plane from The return was not enough to enter due to the restriction, which is why the airline considered it the most responsible decision to take care of passengers and crews.
According to the company, travelers who came in connection in Colombia from other cities were given a hotel on Sunday night and this Monday they are being returned to their cities of origin, at no cost.
Since international operations were resumed in November and early December, Avianca Holdings had activated a weekly flight to London, which was made every Wednesday, and from this Sunday the three weekly frequencies of Sunday, Monday and Thursday returned, but these did not they were reached to retake due to the situation.
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In addition, a decision in this sense would have implied having to leave the plane parked in that country.
“The company understands and shares that the priority is the well-being and health of both passengers and crews. Consequently, it will be attentive to the definitions of the National Government and will continually review the feasibility of resuming the operation, ”he indicated.
And he recommended that travelers check the status of their tickets in the “My Trips” section of their website and be attentive to the definitions of the Government, as well as the official communication channels, where they will promptly inform the news of their operation.In this sense, he specified that once the destination is reopened (it is not yet clear when it will be), travelers can use the ticket they bought.
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ECONOMY AND BUSINESS – WEATHER
