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The Superintendency of Industry and Commerce (SIC) announced this Wednesday a sanction of $ 983,139,360, corresponding to 1,120 legal monthly minimum wages in force, against the telecommunications company Claro for “Violate the right of free choice of its users to terminate their contract” and give inaccurate information.
The agency determined that the violation was generated by “Failure to comply with requests for termination of contracts within the term established by law, and for sending inaccurate information on the presentation of complaints from its users regarding the impossibility of terminating the contract and changing the modality from postpaid to prepaid ”.
(It may interest you: Claro and ETB are sanctioned for violating the rights of their users)
The SIC’s decision was made after the an investigation against the company based on 33 user complaintss and the information provided by Claro in response to the requirements made by the Superintendency.
“It was found that Claro did not terminate the service in 3,416 cases within the corresponding billing cycle. Additionally, Claro failed to process termination requests received through the hotline, requiring its clients to have a different service hours than those established by law and, in other cases, Additional requirements were required for the processing of the request for termination of the contract”, Specified the Superindustry.
Likewise, the SIC indicated that in these specific cases the telecommunications company even proceeded to generate “The collection of invoices after the request for termination of the contract by customers”.
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The Superintendency also indicated that the sanction also corresponds to the fact that Claro gave them in the investigation process “inaccurate information about the claims, since it informed this authority that during the first semester of 2018 received a total of 4,611 complaints related to the impossibility of terminating the contract and changing the modality from postpaid to prepaid in mobile services, while 28,060 cases were reported to MinTIC during the same period”.
Faced with the sanction, the company can still present remedies for reconsideration and appeal.
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TECHNOSPHERE
Twitter: @TecnosferaET
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