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The directive was sent to the CEOs of all mobile financial service providers (MFS) operating in the country on Thursday under the heading ‘Properly inform clients about types of mobile financial services (MFS) and charges / fees By service’.
MFS companies have been asked to follow the three guidelines to properly inform customers of various rate issues.
>> Before providing any service, all relevant information should be displayed on your own website and application to properly inform the customer about the type of service, the amount of service charges / applicable charges for the service and the list of charges by service where applicable and Frequently Asked Questions (FAQ). .
>> In case of any change in the type of service or rate, the client must be informed by sending a prior notification.
>> To avoid confusion about the service charge / fee, mention the service charge / fee including VAT in all areas, including various media (newspapers, magazines, radio, television, YouTube channels, etc.) already through social networks (Facebook, Instagram, LinkedIn, etc.). Will be.
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