On Tuesday, Adobe apologized to users of its iOS Lightroom software after a recent update resulted in permanent removal of some presets and photos. The company says it has issued a solution to the problem.
The bug was first flagged by PetaPixel on Thursday after receiving complaints from readers about her photos disappeared. Numerous testimonials appeared on the Adobe feedback forum describing the same situation. And Adobe next confirmed that issued an update for Lightroom on iPhone and iPad was irreplaceable photos and expensive professional presets for some users.
In a statement, Adobe wrote:
Some customers who have updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and / or presets. This affected customers using Lightroom mobile without a subscription to the Adobe cloud. It also affected Lightroom cloud clients with photos and presets that were not yet synced with the Adobe cloud.
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Installing version 5.4.1 will affect missing photos as preset reset for customers affected by the issue introduced in 5.4.0.
Some customers affected by this issue may be able to use iPhone and iPad backups to restore photos and presets.
The company acknowledged that the loss of users’ digital property was upsetting and referred anyone with further questions to a forum FAQ.
It’s another reminder that digital goods can and will disappear, back it all up.
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