06/28 Update below. This post was originally published on June 25.
A Google bomb last week gave users a big reason to quit Windows 10. Now serious new issues mean millions of Gmail users could join them.
Gmail users are discovering that Windows 10 is losing these emails
According to reports from Windows Latest and MSPowerUser, Gmail users are discovering that Microsoft’s Windows 10 embedded email client is automatically deleting their emails and / or spamming them. One user described his experience:
“I have had a problem with the Windows 10 Mail application linked to a Google account. I noticed that when I reply to emails, the email I send disappears and cannot be found in sent items, outbox, trash, junk mail or anywhere else. The missing email cannot be found in the gmail web interface either. It appears to be automatically removed and deleted from the server. “
06/27 Update: according various posters, Google has confirmed that this is a problem from Microsoft instead of Gmail, which means that users will have to wait for a Windows 10 update instead of a Google server tweak. In addition to the workarounds listed below, an additional workaround has been found:
- Gmail.com> Settings> Filters and blocked addresses> Create a new filter
- In the ‘From’ field enter your address
- Click on ‘Create Filter’
- On the next page, select ‘Never send it to Spam’
- Click on ‘Create Filter’
This workaround isn’t perfect because it creates two sent items in Windows Mail, but it prevents Gmail emails from being lost or deleted, which is most important until Microsoft finds a solution.
06/28 Update: This issue seems to be getting worse with numerous threads now appearing in the Microsoft Communities forum citing the loss, deletion, or automatic sending of Gmail email to spam by the Windows 10 Mail application (one,two 3, 4 4 5 5, 6 6, 7 7, 8 9 9, 10, eleven, 12, 13, 14, fifteen, sixteen, 17etc.) In addition to this, reports are also growing of similar issues now occurring between Outlook and Gmail, both on Windows and Mac (one, two. 3, 4 4 5 5, 6 6, 7 7 8, 9 9, 10, eleven, 12, etc.) At this point, it is clear that Microsoft has a significant issue of synchronization with Gmail and, although there are temporary solutions (see above and below), it would avoid using a Microsoft email client to access your Gmail at this time . Microsoft has acknowledged my request for more information on these issues, but has not yet offered an explanation.
“The latest version of Windows Mail has broken Gmail settings,” confirmed a Windows Insider MVP. Affirming that the only solutions are: a) delete your Gmail account from the Mail application and weaken the security settings in Gmail by allowing access to less secure applications (guide) or b) delete your account and use the manual IMAP configuration of Gmail (guide) If you’re lucky, you may be able to recover some of your lost email after spam.
So what has caused this potentially damaging problem? Most fingers currently point to the problematic Windows 10 May 2020 update (surprise, surprise), though by no means is it all. As it is, Microsoft has not recognized the problem and remains a concern for all Gmail users who access their email through the Windows 10 Mail app.
I have contacted Microsoft and Google about this and will update the post when I know more.
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