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Google talked about some of the innovations that will soon be available to Android device owners. One of them is designed to make waiting on the line more comfortable when trying to call the call center.
As a general rule, in such cases, users have to hold their phone for a while and listen to music, which after a few minutes of waiting begins to cause unpleasant emotions. The situation worsens during the coronavirus pandemic, when companies are forced to reduce the number of operators in call centers, and wait times on the line can increase significantly.
To make it easier for users to wait in line for a long time and avoid their nervous breakdowns due to prolonged listening to the same melody, Google has developed a new feature for Android. It was called Hold for Me. When a user places a call to a toll-free number and is put into standby mode, the Google Assistant will track the call instead of the user, and they can go about their business. When the operator connects to the call, the user will be notified by sound, vibration, and a message on the screen, and the company representative will be asked to wait for the user to return to the call. Also, while making a call, you can find out what is happening on the line. You can follow the melody or conversation using real-time captions displayed on the smartphone screen.
Hold for Me will initially be available as a preview in the US and only to owners of the new Pixel 5 and Pixel 4A 5G smartphones. It can be activated in the Google settings.
Another innovation is that the Google Recorder application has functions for audio editing. Please note that this app is available on Pixel 2 and newer smartphones. Now in Google Recorder you can select a sound fragment from a recorded file and then cut and delete it from a large file or transfer it to another application.
Also, you can search for specific words in the recorded voice file and delete them. Thanks to this function, recorded speech (for example, an interview) can be removed from snags in the form of “uh”, “uh” and other inserts of nonsense speech or word-parasites. This feature will work offline, without internet access. The feature was announced on the Pixel 5 blog. It is not specified whether it will work on other models.
Source: The Verge 1, 2
