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From the first day of 2021, new rules for calling an ambulance began to operate in Ukraine. Calls are now divided into critical, emergency, non-emergency and non-essential calls.
How the ambulance will now come to calls is described in the “Apostrophe” material.
Critical challenges include, for example, respiratory arrest, massive blood loss, electric shock, intoxication, and poisoning. In such cases, according to the updated regulation, the team must arrive within 10 minutes. At the same time, the city-village distinction will no longer work: an ambulance must reach any critical call anywhere in the country in 10 minutes. On the one hand, this is, of course, positive, but there is a significant “but”.
As before, due to difficult weather conditions or bad roads, the ambulance has the right to be late. But not for 10 minutes, but … for as long as you want. At least for a day! The fact is that the exact delay time is not spelled out in the new rules. The main thing is that such delays should not exceed 25% of the total number of calls.
For emergency calls (stroke, respiratory failure, bleeding), an ambulance must arrive within 20 minutes. But again, it is possible to violate this standard, and again, for an indefinite period. The main thing is that the percentage of delays in emergency calls does not exceed 15%.
As for non-emergency calls, if the dispatcher does not have the opportunity to “kick” the patient to the primary hospital, then an ambulance team must go to the patient, but it is not known for how long. The government eliminated the one-hour standard in the new edition of the decree.
And finally, non-essential calls. Everything is simple here: if the patient’s condition “is not urgent and does not require an on-site health assessment,” the ambulance team will not go to that patient at all. The most a patient can count on is a remote consultation with a dispatcher.
Read more in the article “Apostrophe”: An ambulance will reach the Ukrainians in a new way: but there are two problems.
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