A teenage Twitch viewer sent $ 19,870 USD to several streamers using his mother’s debit card over the course of two weeks. The boy’s teen’s mother found that the cost of the card was between June 14 and 30, claiming that “years of savings” are a two-week period taken out of her account. She says these donations went to popular streamers such as Tfue, Gorb, Ewokttv, Atlanta Falcons quarterback Kurt Benkert, and the Miami Heat’s Meyers Leonard.
The mother, who has decided to remain anonymous to protect her family, talks to Dot Esports about the situation, and said that almost all the money she lost has been recovered on her account. After struggling to contact everyone at Twitch to discuss the issue, the woman successfully received a refund from the streaming site Xsolla from the streaming site.
“I’m so glad the money is in my account and the nightmare may end,” the woman said. Dot Esports. “At this point, it’s within a few hundred dollars, and I’m glad I received what I did, and will not pursue the difference.” With the company’s online chat feature, it received customization credit for almost all transactions, but in return was told that the account was “permanently protected to avoid future unauthorized charges,” according to the Xsolla chat agent.
20k in donations by minors in 17 days from r / Twitch
Before contacting Xsolla, however, she tried to communicate with Amazon and even managed to send a registered letter to Twitch CEO Emmett Shear. When all else failed, she tried to contact her bank, but she could only provide further assistance if she was willing to press charges against her son. She found out about Xsolla by discovering other parents online who found success in similar situations.
Through her journey, she also met several people who made the same mistake when they were children, some of which resulted in stressful relationships with their parents. “I heard and felt the pain of those children, now adults, who shared their stories with me so that I would not make the same mistake,” the woman told Dot Esports. ‘I listened to her. I realized that although what he had done was bad, losing the money was not worth losing my children. ”
Although she could receive most of her money, she said hitting a brick wall with Twitch was the most frustrating thing of all. “The fact that no one would respond, and there was no way to talk to anyone was terrible,” she said. “That was probably the worst.”
The son is “remorseful,” according to the mother, and goes for counseling. He is also limited to one hour of controlled daily playtime “on the condition that he must do positive activities, get exercise and interact with the family in a positive way throughout the day.”
In other game news, EA Sports removes toxic celebrations from FIFA 21.
