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New: Statement from the Consumer Protection Officer
“Friends, is this a lobster?” Mr. Taoyuan A recently went to a fancy restaurant in Taichung City, “Tongban”, which is famous for “king crabs”. The unit price is 1,550 yuan per person. He also ordered lobster during that period. But he believed that lobsters, commonly known as “sea carts,” were sent to the table and questioned on the spot, but the clerk kept insisting that it was a lobster, which made him feel ripped off and asked for a refund. The store replied that the “Sea Chariot” was also a type of lobster, and it did not mislead people and refused to refund. “Apple News” then verified aquaculture experts with photos and found that the “lobster” claimed by the industry was similar to “fan shrimp”, and the price was much lower than that of “sea cart.” Mr. A expressed dissatisfaction with seeking additional compensation.
Mr. A complained to Apple News that on the 17th of this month, he went to dinner at Taichung’s “Tongsaka” black king crab barbecue. I knew that the price of this restaurant was expensive and that it would cost 1,550 RMB per person. A 10% service charge costs 1705 yuan per person, so you have high expectations for the restaurant, but there is a gap between your actual feelings. You know subjective feelings are not good for complaints, but when your “lobster” is on the table, it is very hot. Up!
He angrily chided, “This is a ‘sea cart’, which is a lobster!” Since he couldn’t believe it, he asked twice in a row, but the waiter insisted that it was a lobster, but Mr. A was not satisfied and asked, “It is my knowledge. Is the problem or is the store misleading maliciously?”
In an interview with Apple, the industry said the restaurant has two food options, one with the theme of “king crabs, all you can eat”, and costs 1,550 yuan per person. The other is “All You Can Eat Wagyu” at 1,100 yuan per person. In addition to these two main dishes, there will also be 60 kinds of meat, seafood, live animals and other dishes. Both plans require a 10% service charge.
Depending on the industry, the lobster part will have different items depending on whether the season is abundant. “Sea cart” is also a type of lobster. Sometimes the store offers “sea cart” and others are more familiar. The rock lobster is not always exchanged, and he insists that he “did not mislead the customer, so he will only explain, and will not refund.”
The industry further stated that to avoid controversy, there will be more types of lobster to serve in the next meal period, and employees will be reeducated to improve their ability to speak dishes and communicate with customers.
Most companies that sell high-end seafood, after looking at the photos, think that the restaurant business is more like a marine car. Ye Xiangzhong, owner of Daxiang Seafood, said: “Lobsters and naval chariots are fundamentally different!” Most of the naval cars are imported products. 1 kg of live animals is sold for about 8,900 yuan and frozen for about 500 yuan. If it is a live “positive lobster”, 1 kg costs between 1,500 and 1,600 yuan, and frozen, about 8,900 yuan. Naval chariots are relatively rare, so some customers will want to try them fresh, but compared to lobsters, the shell is thicker and tougher, and the meat is less. If their heads have been removed, most of them are frozen.
The chef at a five-star hotel who did not want to be named also said the two are really different, but depending on the type of lobster, the marina trolley isn’t necessarily cheaper. However, after reviewing the photos, the chef said that the industry was supplying lower quality scallops than naval cars, commonly known as “mantis shrimp.”
Sun Moon Millennium chef He Yuanjia explained that the positive lobsters referred to in the industry are “rock lobsters.” For example, blue lobsters, Japanese Ise lobsters, and Penghu lobsters cost around 3,000 yuan per kilo. The cheapest Boston lobster costs around 1,000 yuan per kilogram. A kilogram of a wild naval tank costs around 1,300 yuan, and a kilogram of fan shrimp costs around 900 yuan.
The prices mentioned above are all for the living body. If it’s frozen, it will be cheaper. Take fan shrimp as an example, it can cost around 500 yuan per kilogram. He emphasized that the price of seafood varies from time to time depending on the season, the temperature and whether or not it is abundant.
When Mr. A heard the results of the “Apple” verification and learned that what he was eating was not lobster or sea carts, but relatively cheap scallops, he was even more surprised and said, “Clams? That’s it! ”You said, did you always want to know what you got after spending so much money?” So I searched the Internet and found that “marine cars” are sometimes not cheap. At first I felt calmer, but now I was told that I had eaten an ingredient that I had never heard of. It’s really exaggerated, “I just wanted to refund the fee, but now I want to ask for compensation!”
Kang Xinren, the consumer protection officer for Taichung City, said: “Sea Chariot” is the same as lobster? This must be recognized by professional chefs. If universal values or professional certifications say no, and the industry claims it provides lobster as an ingredient, “consumers may not be able to request a full refund of the fee, but the industry must refund the unfair earnings, that is, reimburse the consumer for part of the price difference. “If there is a gap between the perceptions of the two parties, they can negotiate consumption through consumer protection officers. (Reported by Huang Renying, Zhang Zhexi / Taichung Report)
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