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Is the price of courageous action the punishment? ! A panda food delivery man from Changhua City, surnamed Lin, witnessed a car accident while executing an order in Yuanlin City. He participated in first aid with passion. However, he came to the fulfillment platform to request a transfer order because he was concerned that it would affect the rights and interests of clients. , Forcing you to be offline for 30 minutes and not accept orders. The delivery man surnamed Lin was dissatisfied and said: “If the punishment is to demand from all delivery personnel, whoever needs rescue should be ignored and the best interests of the panda company should be prioritized. It turns out that the company to the one I serve is so cold! ” The central office responded that this case is a misunderstanding in communication and will not punish delivery personnel who are eager to help in the car accident case.
The delivery worker surnamed Lin complained to Apple News. At approximately 8:30 pm on December 28 last year, he went to 198 American Fried Chicken Restaurant on Zhongzheng Road, Yuanlin City to pick up the food. The customer ordered a family meal of fried chicken and two small sandwiches. At that time, a delivery man (24 years old) named Huang from the same company had already collected the food and was ready to deliver it. After speaking a few words, I knew that the other party was going home to rest after the food was delivered. So he urged him to drive slowly and to be careful and safe.
After finishing talking, after the delivery man called Huang’s motor car, he immediately turned around on the double yellow line at the intersection. As a result, there was a loud “knock” and it hit the woman who was riding the motorcycle, causing the woman’s car to fall to the ground. Scream of pain. At that time, in addition to the delivery staff surnamed Lin, there was also a student named Lin Jiashang, the head of 198 fried chickens, and two other passersby to assist in the car accident.
The police arrived at the scene to deal with the situation. The delivery man surnamed Huang was found to have just turned from a roadside fried chicken shop and struck the woman who was going upright. Fortunately, the woman only suffered minor bruises and was bandaged by the doctor.
The delivery man surnamed Lin said that after directly hitting the car accident, he stepped forward and discovered that his colleague was uninjured, because he had received first aid training from the Changhua County Industrial Association. After inspecting the woman who was beaten on the road, she saw that the woman’s left ankle was beaten. When he pressed the motorcycle, he removed the obstacles and began to review his injuries. He checked his cervical spine and his hands and feet for fractures or other conditions. After confirming that the woman’s cervical spine, hands and feet were not fractured, he removed the foodpanda coat from her body and gave her The Woman is a Pillow.
The delivery man surnamed Lin said he was concerned about delaying the delivery time and affecting the rights and interests of customers for his assistance in car accident first aid. Then he reported to the company’s dispatch platform through his mobile phone and informed him that he was in first aid at the scene of the car accident. The order in the header is forwarded to other colleagues for delivery.
But after reporting the situation, he did not have time to respond to the platform while providing first aid. The dispatcher on the platform told him directly that the transfer order would be rejected once, and he had to be forced to stop the order for 30 minutes, which made him feel very hurt by the rejection. One time only and a 30 minute suspension will affect your group menu rights and the bonus calculated once every half month.
He said the company often encourages everyone to learn first aid. Besides self-help, it can also save people. However, when he was in a car accident and wanted to unleash his strengths, he sent a colleague to quickly punish him without hearing the explanation, making it difficult for him to accept it. The platform complained about the sanctions and hoped to revoke the sanctions, and suggested that the company establish a more comprehensive refund mechanism. He only got one canned reply message, which made him feel bad.
“Will you help me when I see a car accident again?” The delivery member surnamed Lin surely said that he would still be obliged to put the matter in question aside. After all, helping in the past was a human life. It was like being in Lukang City for several days. The colleague who fired the crew immediately stopped the locomotive, abandoned more than 10 orders, stood at the scene of the accident and held an umbrella for the seriously injured driver of the locomotive, waiting for the ambulance.
The delivery man surnamed Lin, who helped deal with the car accident but was punished by the dispatch platform, spread out into the Changhua foodpanda delivery staff circle. Most of the delivery staff felt useless about their expertise, while others felt they should be the dispatcher for the rig. Work, just follow the rules.
The delivery man “Adi” pointed out that the delivery man who saw righteousness and bravely rescued the victims of the car accident, which is an advantage for the image of the company. If you encounter the same situation, you will not report the situation, but will directly assist first aid before rushing to deliver the order. , Saving time to explain to the platform.
Emma, the public relations firm of the foodpanda head office, noted that after understanding, the delivery man named Lin was not punished because there was a misunderstanding in the communication, and the delivery man named Lin was eager to give first aid to the victims of the car accident. It was a commendable act and the company was going nowhere. However, the delivery staff surnamed Lin only obtained canned information after the complaint. The reason is that the platform will classify complaints to speed up the processing speed. The parties may not be familiar with the operation process. The company will do it Direct contact with the foreign servant named Lin.
The Changhua County Government Department of Labor noted that the majority of delivery personnel are currently signing a contract with the operators of the online platform. Depending on the nature of the contract, the majority of delivery staff are self-employed, and the relevant self-employed operators and online platform operators have contracts. Disputes between the terms can be obtained by joining the relevant professional union and, through the professional union, negotiating with the online platform industry to review the terms of the contract to protect the rights and interests of the contractor.
County Delivery Workers Professional Union is Changhua County Online Platform Delivery Workers Professional Union. For delivery workers surnamed Lin who feel that their rights have been harmed, they can consult the professional union hotline 04-7284843 or the Labor Standards Act. Consult hotline 04-7532510 consultation.
Lawyer Liao Guojun said that in this case, the loss of suspension and the rejection of the order of the person making the delivery should be returned to the contractual agreement between the two parties. Depending on the contract, the platform will prevent the person making the delivery from receiving the order. If the situation complies with the contractual agreement, it can be difficult to request compensation from the platform; but if the contract is not agreed and the platform “unilaterally stops the dealer to take the order”, the dealer cannot accept the order within that period and cause losses. It should be possible to claim damages to the platform. (Reported by Sun Yingzhe and Deng Huizhen / Changhua)
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