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A netizen surnamed Li shared a post on Facebook’s “Complaining Commune” fan group, and attached 2 photos, stating that she had queued for half an hour at a fast food restaurant near Chang Gung Linkou to order food, and the prepared food was increased by more than 55 yuan. Among the 6 chicken nuggets, 2 pieces seem to be completely unknown. “It’s disgusting. I waited for half an hour.” The post lasted less than an hour and sparked heated discussions among netizens. The “Apple News” reporter contacted Ms. Li. Ms. Li said that the raw chicken nuggets have been reported to the counter at this time, and the counter has reimbursed the entire cost of the order. Maybe you’re too busy to notice, and will continue to eat at McDonald’s in the future. In this regard, McDonald’s stated that the restaurant staff did not follow standard operating procedures and the company immediately requested to strengthen the restaurant management and staff training.
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According to information provided by Ms. Li, she ordered the food from McDonald’s Linkou Fuxing store. He ordered the Angus Black Bull Fort prepared meal. The 6 additional chicken nuggets were bought for 55 yuan, but after half an hour of rowing, I was about to eat. At that point, I found that 2 of the 6 chicken nuggets looked green, almost raw. Ms. Li immediately responded to the McDonald’s counter, and therefore McDonald’s reimbursed Ms. Li for the entire cost of the meal.
Ms. Li shared the situation found at McDonald’s on Facebook and complained to the commune. In less than an hour, there were more than 300 messages. Netizen reactions were also polarized. Some questioned whether the chicken nuggets were over the top. Some said that the chicken nuggets were cooked before frying, but somehow, the post of the surname Li was removed by herself soon.
An “Apple News” reporter contacted Li Nv through a Facebook message. Li Nv said that the information shared in his PO article was true. Although he happened to have eaten chicken nuggets that looked immature, he emphasized that he is a McDonald’s Lover. Maybe I am too busy to notice, and I will continue to consume at McDonald’s in the future, and will not stop at McDonald’s for this reason.
McDonald’s responded to this. McDonald’s is committed to providing customers with safe and delicious meals. All products are computer controlled and cooked at a set temperature and time until fully cooked. After the investigation, the restaurant staff did not fry in accordance with the operating standards procedures at that time, and the company has immediately requested to strengthen restaurant management and staff training.
McDonald’s attaches great importance to the dining experience of its customers. After customers have informed the restaurant, except for the sincere concern and apology of the operations manager, they will immediately refund the fee and replace the new product with the customer. (Zhuang Qijun Emergency Center, Chen Yiwen Life Center / Xinbei Report)
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