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An EVA Air flight from San Francisco to Taiwan got scared in the air on the 14th of last month and 113 people on the plane were scared. Mr. Bi, who was in business class, complained to Apple News that a 33-year-old man on the same plane made a fuss in the cabin during the flight. He occupied two bathrooms for more than 3 hours and damaged the toilet lamp. Mr. Bi tried to save himself. He stepped forward to yell at the man “Drop your gun!” To calm the man’s emotions until landing, but the airline did not inform Yunan within 48 hours, causing him to question Evergreen’s disdain for Fei’an.
In response, EVA Air stated that the man had repeatedly closed the toilet and destroyed the lamps in an attempt to attack the flight attendant. The flight attendants and passengers surnamed Bi were comforted and escorted until they disembarked, and the captain sent a telegram in accordance with standard operating procedures. In the case of aviation alert, the situation is captured throughout the process. Thank the passengers for their brave help.
The horror in the air was reported by EVA Air flight BR-17, which took off from San Francisco at 12:05 a.m. on the 14th of last month, with a total of 113 passengers. EVA Air stated that during the flight, a male passenger locked himself in the bathroom several times and left after being treated by the flight attendant; however, the flight was approximately 4 hours before it arrived at the Taoyuan airport. Locked in the bathroom, the flight attendant not only continued to worry, but also tried to open the bathroom door.
Unexpectedly, the passenger refused to open the door, damaged the bathroom lamps and tried to attack the stewardess. Finally, with the persuasion of several hostesses and the assistance of a passenger named Bi, he was locked in the bathroom. The rational passenger was only willing to return to his seat, the passenger surnamed Bi also voluntarily continued to comfort and accompany the passenger until he disembarked, while the stewardess continued to observe the passenger’s condition to avoid the recurrence of abnormal situations.
Mr. Bi said he was a 33-year-old Chinese-American man who was locked in the bathroom after entering the bathroom. Not only was it loud and refused to go outside, it also damaged the bathroom lamp. It is understood that the man first locked himself in the economy class bathroom and, after flying over Japan at the end of the trip, ran to the business class bathroom, where he was imprisoned for more than 3 hours.
During the confrontation, Mr. Bi saw the man holding a broken lamp tube and yelled “Drop your gun!” In the process, Mr. Bi also cut his hand on shards of the lamp’s glass tube. Finally, the man calmed down and was willing to come out of the bathroom after being locked up for 3 hours. Mr. Bi simply escorted the man to sit in the back of the economy class to chat and comfort him, in case he loses control and causes trouble again.
Mr. Bi said that during the two-hour talk, he learned that the man was a manager in the United States and was taking anxiety-related drugs for a long time due to unemployment and interpersonal problems.
Fortunately, this unexpected accident ended safely with the help of enthusiastic passengers, but Mr. Bi questioned that while the man was locked in the bathroom, he helped out for personal safety and did not see the captain or deputy captain appear. A passenger on the same plane heard the commotion and asked the flight attendant to respond “Okay.” During the process, there was no transmission to inform the passenger of the situation, or it was diverted to the nearest airport to seek assistance from ground personnel. In the end, it was the passenger who spoke up and comforted the emotionally out of control man. Until the plane landed, the crisis management capabilities were questionable.
Although Evergreen thanked Mr. Bi with “Complimentary Elevation” and “Thank You Letter”, Mr. Bi discovered during home quarantine in Taiwan that Evergreen did not take the initiative to report the flight safety status to the National Investigation Committee. Transportation Security Commission (Transportation Security Commission) Therefore, through the “Transportation Security Voluntary Reporting System (TSRS)”, the Transportation Security Committee was reported on November 19, and was only then did the Transportation Safety Committee learn of the matter and send a letter to Evergreen for consultation.
EVA Air emphasizes that the duty of the flight crew is to maintain the safety of the aircraft as the highest consideration. According to aviation safety regulations, pilots cannot leave the cabin in case of inconvenience to passengers in the cabin. After the incident, the flight captain had followed standard operating procedures and sent a telegram to the ground crew to alert the flight, and continued to understand the status of the flight attendant and Mr. Bi’s assistance in handling the case, and also kept vigilant to go ahead with additional necessary actions at any time; After the Taoyuan airport, the aviation police immediately took the passenger away for follow-up processing in accordance with the law.
The aviation police said that in the early morning of November 15 they received a report from EVA Air that some passengers damaged the cabin toilet and entered the cabin to take people after the flight arrived. By this time, the man was sitting in the last row of the cabin and his mood had obviously returned to calm.
The man told the aviation police that he had an emotional illness. He had a sudden appearance during the flight. Because he was unwilling to influence others, he went to the bathroom to be alone in an attempt to restore his mood. Unexpectedly, the stewardess knocked on the door and caused nervousness. hair. The man said he regretted doing these things and was willing to make up for all the losses.
The Aviation Police pointed out that the man was suspected of injuring, destroying and violating the Civil Aviation Law, and was sent to the Criminal Police Brigade of the Aviation Police Bureau after taking notes at the scene. Due to the current impact of the epidemic, the prosecutor only questioned through video interviews. Nailun was informed of the damage, but EVA Air did not file a complaint at the time. The prosecutor was not released on bail after questioning. The man was asked to go home first.
EVA Air responded by expressing gratitude to the passenger named Bi, who was brave enough to help solve the case on board. He also expressed his concern and condolences to the flight attendants on duty and would award them the corresponding rewards. (Yang Shiqun, Huang Zhongming, Ganzhi Osmund / Full report)