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During the spring, fewer ticket checks were conducted on buses and trains due to the corona pandemic.
In April, the Swedish Public Health Agency’s recommendations and guidelines for public transport were issued, which among other things meant that the number of passengers would be limited.
Later, Västtrafik reduced the number of ticket inspectors and some of them had to work to help passengers avoid congestion on board.
Some had to put on information vests and go out to various intersections where there was congestion. They could call reinforcement traffic and inform passengers about the guidelines that were applied.
Proven safe corona controls
During September and October, the inspections were resumed on a large scale. At that time, Västtrafik had around 80 ticket inspectors to prevent and stop cheating.
At the same time, new ways of working were tested so that both inspectors and travelers feel safe from the point of view of infection.
In dialogue with infection control doctors in the region, various aids such as mouth protection and alcohol for hands were tested, as well as different ways of keeping distance when checking tickets.
The new routines also mean that inspector-traveler meetings need to be as short as possible.
“More inspectors than ever”
Now the number of inspectors has increased significantly. Most work in Gothenburg, but increased controls will occur throughout the region.
– We will have 120 inspectors in the field within days. It’s much, much more than what we’ve had at Västtrafik, says Maria Björner Brauer, Västtrafik’s sales and marketing unit manager at P4 Gothenburg.
– We know that the vast majority do the right thing for themselves, but ticket controls are important to prevent some people from appropriating the right to travel at the expense of others, Maria Björner Brauer stated earlier this fall.
