[ad_1]
The Gunvor Toyota Aygo was released in August 2008 and has a twelve year warranty against toasting. Despite the warranty, Toyota has advised you to discard the car because it has excessive rust damage.
The car was rejected on inspection in October 2019. The protocol stated that rust on the brake lines, spring brackets, rear car accessory and side beams.
The injuries were announced. The workshop inspected and photographed the damage and promised to return.
Only after two months Heard the shop and said the car could be delivered to your sheet metal shop, but damage to the brake lines and spring brackets was considered wear damage that was not covered by the twelve-year rust warranty .
– They asked me if I wanted them to repair the brake lines and the springs for compensation. But I replied that they would only fix what was in the warranty, says Gunvor Högstedt and continues:
– They said the injuries should have been claimed much earlier. But the car looks good. How do I know it’s rusted underneath unless even the car test says anything? She says.
Toyota emphasizes customer responsibility.
– The dealer has offered to repair and repair damage under warranty, i.e. rust damage to sills and rear carriage, but we do not compensate for additional damage that occurred when damage was not reported in time. Therefore, Toyota Sweden has also informed the dealer that it can redeem the car, but of course at the value corresponding to the car with the additional damage it has, says Erik Gustafsson, information manager for Toyota Sweden.
According to Toyota, value lands at least SEK 38,000. The damage is estimated to cost twice what the car is worth if it had been intact.
– Given the extent of the rust damage, these have been, and have been, visible long before car inspection noticed them. The customer has a responsibility to know the condition of their car and given the extent of the damage, these cannot have prevented the customer, says Erik Gustafsson and continues:
– According to the guarantee, damages must be reported as soon as possible, which has not happened in this case and the result is that significant damages have occurred. The shop that has serviced the car should have claimed the damage from the customer, but since the service was not performed at an authorized Toyota shop, we cannot answer why it did not happen.
But if that is obvious that the rust damage to the car “cannot have escaped the customer”, how then does the dealer investigate and photograph them and then reserve the car for warranty action?
– My opinion is that they did not do a full damage inspection on the first visit in October, but only verified what the car’s testing had affected, says Erik Gustafsson of Toyota.
Therefore, what Toyota believes should be obvious to the car owner does not have to be so obvious to a shop that takes the car in for inspection and damage inspection.
– It must be junk. I really couldn’t have imagined it six months ago. I don’t think Toyota’s warranty against major damage is what it claims to be. They say the car is too rusty for the warranty to apply. But if the rust damage warranty only applies to cars that are not rusted, it doesn’t have much value, says Gunvor Högstedt, and continues:
– I understand that you cannot repair the car when it is so rusty, but Toyota must take its warranty and exchange the car for the value of a Toyota Aygo under normal conditions.
Consumer agency: “Hard to use”
According to Charlotte Söderlund, A lawyer for the Swedish Consumer Agency, the concept of anti-corrosion guarantee is sometimes misleading. The anticorrosive guarantees are voluntary to present and it is up to the company to determine the conditions. However, the terms should not be unreasonable. It is okay for companies to establish certain requirements for rust protection guarantees to be valid, for example, that the car must be repaired according to its conditions.
However, the word “guarantee” is a positively charged concept and consumers expect the warranty to contain something that goes beyond what the law requires and contains benefits. However, the cost of actually using the warranty should not be so high that the warranty loses this impression. The warranty can be misleading.
It is important for business In its commercialization, the guarantee is clear with what is required to be able to use the guarantee and highlight the heavy parts.
Consumer agency It previously criticized rust protection guarantees and requested that the industry revise its terms. It is not inconceivable that there is any reason to review the terms of the anti-corrosion warranties, as in some cases they have proven to be difficult to use.
… Read more
Audi taillights explode after washing
Jonas Fröberg: the anti-corrosion guarantee is very rare
