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Does not receive money back from Nordea
Of: Gustaf Tronarp, Maja-Stina Skarstedt
Published:
Monika, 43, lost all her money in an instant.
She contacted Nordea customer service before the fatal login, but the bank is still refusing to replace her.
Several clients tell Aftonbladet that they got cold feet when they demanded compensation.
– It feels like they shit on us, says Monika.
Monika was going to eat with her partner and logged onto the internet bank to transfer money from one account to another. It was then that she made the discovery that shook the ground beneath her.
– Everything was empty. My account that I use for daily expenses was zero. The savings account too, he says.
Some time before, Monika had been in contact with a woman who wanted to buy an exclusive bag that she advertised online. The speculator transferred money through Swish, but the amount was too large. When Monika was going to correct the mistake, something went wrong with the transfer. Then he contacted the bank’s customer service.
– I wanted to make sure it wasn’t a bother. I have Nordea so I called them and was able to speak to a person who said there were no problems. She urged me to try again.
Photo: PRIVATE
Nordea customer Monika is disappointed in the bank.
“They cheated and they were ready”
Monika followed the bank’s advice. But when you had to log in again, you unknowingly gave the scammer access to your accounts.
– They tricked me and were ready with my social security number. When I signed with my bank identification, they entered the bank.
Monika immediately raised the alarm to Nordea when she discovered that the accounts had been depleted.
– They apologized for what happened, they blocked my card and said they would report me to the police.
Monika also filed a complaint in hopes of receiving compensation from the bank. Almost two months later, the news came that he would not receive any money.
– Since I approved the login myself, they say I am not entitled to compensation.
– I think it’s terrible that it can work like this. The bank wants us to keep all our money, but when something goes wrong, they shit on us.
Harsh criticism of the bank
Aftonbladet has been in contact with several Nordea clients who share Monika’s experiences. Anna, a 24-year-old student, was also misled in connection with the sale of a bag.
– I got in touch with a woman who wanted to buy the bag. But she was unsuccessful at swisha, and claimed it was because she had reached the maximum amount.
After a few tricks, Anna got money in the account. However, the seller brought in more than 10,000 SEK, instead of the agreed price of 5,000 SEK.
– He asked me to bring him half the amount, but then he started to feel cloudy. I wanted to cancel the deal and returned everything.
It would later turn out that the scammer used Anna’s bank ID to obtain a loan in her name. The money you thought was the payment for the suitcase actually came from a Malta-based bank.
Like Monika, Anna is very critical of the way Nordea has acted.
– I have been very disappointed with how the bank has handled this. They have not helped me at all.
– If you are tricked into approving something with your bank ID, you are completely unprotected. I don’t think many people realize that.
Photo: TT / private
Money was withdrawn from Fanny’s account at Nordea on two occasions. You have not received any compensation from the bank.
Dr. Fanny, 27, got rid of the money without being able to tie it to any specific buying or selling opportunity.
– There were transactions that I had not made on my bank statement. Nordea blocked my card, but did not want to give me the money.
– At first I thought it probably was, but then I read on Facebook about clients of other banks who received compensation. It’s bad that there can be such big differences.
Photo: NOrdea press photo
Mikaela Östman is a press communicator at Nordea.
“The bank identification is a document of value”
Nordea’s press release Mikaela Östman writes in an email to Aftonbladet that it is not possible to comment on individual cases due to confidentiality. However, he emphasizes that the bank takes fraud seriously:
“We always do individual evaluations because every case looks different. As a customer, you must bear in mind that bank identification, bank box, codes and bank cards are personal values that you should not reveal to anyone else ”.
“Those rejected are always referred to the General Board of Complaints, ARN. We always follow ARN’s recommendations. “
Östman further writes that customer safety is a key issue for Nordea:
“We continually work to combat fraud, both proactively to prevent it from happening and dealing with cases once it occurs. We also work to educate our customers on how to protect themselves against fraud, and we continually warn on our websites.
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