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Cecilia Tisell, a consumer advocate, writes today on the authority’s website:
– In the wake of the pandemic, many things are not working as usual. We must have an understanding of that, up to a point. When, after many months, tens of thousands of passengers are still waiting for their money from SAS and other airlines, both my own and consumers’ patience is wearing thin.
According to Tisell, the rules are clear: travel companies have seven days to pay the ticket price for canceled trips.
– It is not acceptable that consumers are forced to act as creditors and lend their money to companies. Many victims expect thousands of crowns, money they have paid for a service that has not been delivered, continues Tisell.
If SAS does not comply with this ban, the company is threatened with a fine of SEK 1 million per month, according to KO.
