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Can you order food at the door with a clear conscience? We asked ourselves that question three years ago when our reporter took a job at bike delivery companies Foodora and Uber Eats. At the time, our reporter was making an average salary of SEK 39 per hour at Uber Eats and we got to talk about the hard life as a concert worker.
Read our award-winning report here.
Now Sydsvenskan has also delved into the subject. In September, newspaper reporter Dan Ivarsson traveled by bicycle to Foodora in Malmö, and now he testifies to the harsh working conditions with constant pressure and stress.
“Those of us who work at Foodora are slaves of the algorithm,” says the reporter, who assures that his boss is clear that you have to be “very fast to get the job.”
This is what the bike messenger earns
According to Sydsvenskan, bicycle bidders in Foodora today receive a salary of SEK 70 per hour before taxes, and an extra SEK 20 for each food delivery. The newspaper reporter claims that as a bicycle courier he is expected to make three food deliveries per hour to “get a reasonable salary and keep his job safely.” But that is almost impossible.
“I get completely mentally ill from working there. Every time I start a shift, I feel it tie around my chest, ”says a moped messenger the reporter meets when working at Foodora.
“It is slavery.”
Foodora measures everything you do as an employee. How fast you cycle through, how many seconds does it take to accept an order, how long you wait for the restaurant, and how long you spend with a customer.
Thereafter, a statistics report is sent each week with the grades. Bicycle messengers also get to know how they are relative to other food couriers “with whom we compete to keep the job.”
The work shift was extended without prior notice
Another stressor is that Foodora subcontracts work shifts as little as they want, and that you as a bicycle courier don’t dare say no, at the risk of not having your monthly contract extended. Work shifts can also be extended or shortened without notice, the newspaper writes.
When Sydsvenskan confronts the manager at Foodora’s Malmö office, he says that the competition aspect is a win-win situation and that you don’t have to feel pressure if you’re good at your job.
“It is very competitive! The better the performance, the more bidders win. “
According to Hans Skruvfors, CEO of Foodora in Sweden, you don’t necessarily have to pedal faster to keep the job.
“The faster you cycle, the more salary you get, of course. But when it comes to extending the contract, it’s just one of many parameters, and it’s certainly not the most important. If anything else is said, I take it very seriously, “Hans Skruvfors tells Sydsvenskan.
Foodora is owned by the publicly traded Delivery Hero, which was founded by Swedish businessman Niklas Östberg.
Read the full report here.
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