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The corona pandemic has meant that several million passengers have been affected by canceled flights since March. By law, airlines must refund money for canceled departures within one to two weeks. However, many have had to wait much longer than that. SAS has reimbursed 1.3 million customers, says the airline’s press director Freja Annamatz.
– But we still have 100,000 cases left and unfortunately I cannot give a date for when we are expected to be completely ready, what I can say is that everyone will get their money back, he says.
Waiting SEK 2,000
David Nilsson de Bro would have gone to Alicante with friends from his main education that he had not met in 10 years. The return trip was booked through March 30 with SAS and the return trip with Norwegian. He also had a trip to Ängelholm booked with SAS Eurobonus. When that trip was canceled, you got back the points, but not the taxes or fees. Now it is still waiting for almost SEK 3,000 from SAS for the two canceled trips.
– I understand that there is a lack of money and that it takes time, but you cannot blame that you no longer have time to return. I would like them to admit that they lack money and offered them a similar trip in the future, he says.
Norwegian expects a solution in October
Norwegian has also had a large number of reimbursement cases as a result of the pandemic. But there they hope the situation is resolved before the end of October, writes Norwegian communications manager Charlotte Holmergh Jacobsson in a text message to SVT Nyheter.
SAS has hired people to expand its capacity and now handles just over 5,000 cases per day.
– I’m sorry it looks like this and I understand the frustration. But no one could have imagined that we would end up in such an extreme situation that has been going on for so long, says Freja Annamatz.
