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It was during lunchtime on Tuesday that Natalie was on tram line 10, rushing home to catch up on a digital conference that would begin at 1 p.m.
– It was one of the newer trams, where there is only one car. I stopped at the doors at the back and was about to get off at Wieselgrensplatsen.
The tram stopped and dropped off passengers at the previous stop, but no one was allowed to get on or off at Wieselgrensplatsen.
– People stand up and press the stop button, but he starts riding.
With curious travelers, the carriage continued past the stop, which made Natalie react.
– I went ahead and had to say. There were two mothers with a stroller who also wanted to leave. But then she yells that we should press the stop button.
Natalie Reed is studying to be a preschool teacher and was on her way home after work: “I was already in a rush to get home for a meeting. We have a mandatory presence in them and I don’t want them to complement me for things like this. “Photo: Private
In Rambergsvallen the doors opened and Natalie was able to get out.
– I approach the box and point my head. But then she starts yelling into the speaker system, calls me pussy, and extends her finger.
Natalie, who was ready with her mobile phone, captured the action in an image.
– I have heard of other people who have received similar treatments, but then they have thought that it sounds completely inconceivable.
Subsequently, she called Västtrafik customer service, who complained about Natalie’s experience. She was also allowed to submit a written complaint.
– I have paid for bus passes all my life and I do not want to be called a fag on the loudspeaker for it.
The driver has reported to the police.
The tram drivers in Gothenburg’s scheduled traffic are employees of Gothenburg Tramways. Complaints and comments that Västtrafik receives from current drivers are also sent to the company.
On Thursday, Gothenburg Tramways received a customer case about the incident and is now awaiting an investigation process.
– Now the driver’s immediate manager is contacted to attend to the driver in a call where they will find out what happened, says Anette Johansson, communications manager for Gothenburg trams.
– We are always careful to agree and it is always important to hear the version of both parties.
Did you see the pictures?
– No, they have not been involved in the case.
After speaking with the police, Natalie has also reported the incident to the police, but adds that she does not want him to be prosecuted, but that it is a trademark.
– I don’t want him to lose his job, but in a service profession you may have to put up with a little more and not be so provoked. People stood up and laughed because they refused to listen, says Natalie.
Communications manager Anette Johansson says customer service is part of driver training, but is currently unable to say more about potential penalties.
– We can only comment more after listening to the version of both parties.
The course of events as Natalie described it. Have you experienced something like this?
– It is not so common with the description given by the client. But it happens a few times a year.
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