Southwest Airlines has returned and apologized to the woman who was temporarily stopped from boarding the flight this week. Because she was dressed.
Kayla Ubanks shared a Detailed information of the incident on TwitterSaying so She wore a black hat top and tried to board a flight from New York’s Lagarde Airport to Chicago on Tuesday.
Ubanks, 22, said BuzzFeed News Southwest staff informed him that it violated the airline’s dress policy and, thus, would not be allowed on the flight.
A Southwest spokesman said in a statement to Hill that it had apologized directly to Ubank and returned the flight “as a gesture of goodwill.”
Southwest policy All passengers should “dress to impress,” he said, adding that “while the Southwest dress code is relaxed and casual, you will be expected to look clean, happy and tasteful.”
In its statement, Southwest added that the airline’s “employees are responsible for the well-being and comfort of everyone on board the flight” and that the airlines “Prohibits the wearing of clothing that is ‘obscene, vulgar or explicitly offensive’ per se Vehicle contract.
In reference to Tuesday’s incident, the airline said, “Our staff instructed the passenger to travel under this clothing policy and tried to resolve the conversation before ching.”
Ubanks said it was not aware of the policy before, adding that it did not think it would be their top issue.
“Normally I wear a T-shirt, sweat or anything I wear at the airport, but in Chicago I should have been like land 77 degrees. It’s only an hour and a half flight, “he told BuzzFeed.
A video of the incident has been shared on Twitter, A southwest employee at the gate confirmed that Ubanks was banned from the flight because of his shirt. Ubank then asks the employee for a dress code policy, adding that it waited to see the policy “for 20 minutes.”
A subsequent video posted on Twitter showed the flight captain addressing the situation with Ubanks. Ubank then tweeted a photo of himself wearing a T-shirt on top.The captain of the flight lent me his shirt so I could board (after being fired from the flight and the flight was delayed). “
Ubanks added that she eventually removed her T-shirt, and was told by staff that she would need to talk to the manager when she landed in Chicago.
The captain of the flight lent me his shirt so I could get on board (the flight was canceled and the flight was delayed). Eventually I picked it up .. all I said was that I would have to talk to the supervisor when I got off pic.twitter.com/sBLCHrRbRO
– Kaila Ubanks (@Uzisuzi) October 6, 2020
In response to the company’s apology and refund, Ubanks told BuzzFeed that it believes it would be a more appropriate gesture for the airline to develop a clear policy for what is considered the right dress.
“I think it needs to be ineffective. I think as a woman, especially as a black woman, my body is constantly polishing and becoming more sexual, and that’s not right for me, “Ubanks said.” I think they need to take the initiative. And what they believe needs to be found or not accepted and let it be standard throughout the board, period. “
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