The recently announced Galaxy Note 20 has been launched in Korea, without surprise finding a lot of popularity right after the release. However, some users of the device are apparently not happy with the device, which can have a serious error in the camera system. One such user, who goes through the moniker ‘Stinger1’, took part Samsung’s Korean community forum to post photos of the device, showing each of the Note 20’s three rear lenses in full view of what appears to be a fog. The post explains that the phenomenon occurs when the phone experiences temperature changes, such as taking it inside on a hot summer day to an air-conditioned building, and a number of users have had noticeable experiences, this account confirmed.
One user reported that the camera lenses of the Galaxy Note 20 were missing
Even more surprisingly, the user further described their experience in a blog post on Korean portal site Naver, explaining that they took the device to a Samsung service center to check it out. Much to their dismay, the device was rated as normal, and the user apparently received an official message from Samsung about the issue.
According to the report, the problem may occur when ambient moisture enters the device through pressure-regulating air vents, and then condenses into mist when exposed to “extreme temperature changes”. Shockingly, the message also states that, because of the phenomenon in its natural state, Samsung is not responsible for repairs or replacements. Users are likely to be warned to avoid temperature contrasts when using the device.
As it seems now, the problem does not seem to limit the camera function directly, but it still makes all photos that are practically unusable, as shown in the sample photo below. The problem, if widespread and not a few isolated cases, is even more serious when one considers that it affects all the lenses of the phone and cannot be solved by software updates.
A photo taken by the foggy lenses
One important point to note is that these reports have not yet been officially substantiated. Samsung has not acknowledged the issue on any of its official platforms, and the company’s alleged response is yet to be confirmed. The PhoneArena team has reached out to Samsung and has yet to receive a response. Because this is an evolving issue, this article will be updated as relevant information emerges.
