FORT WORTH, Texas: American Airlines is taking more steps to advance its technology capabilities to facilitate the customer experience and focus on the well-being and safety of customers and team members.
Contactless check-in experience and simplified Wi-Fi connectivity now available
FORT WORTH, Texas: American Airlines is taking more steps to advance its technology capabilities to facilitate the customer experience and focus on the well-being and safety of customers and team members.
New contactless check-in experience
Starting July 17, American has created a new contactless check-in experience for customers, allowing them to come to the door without touching the kiosk screen, even if they are checking a bag.
Customers who want to check in luggage and travel nationwide on a single itinerary can indicate how many bags they plan to check in on the American Airlines app or on aa.com.
When the customer arrives at the check-in kiosk, they can scan the boarding pass on their personal mobile device or one they printed at home. After scanning the boarding pass, the kiosk automatically prints the labels on the bag, all without the customer having to touch the kiosk. This new technology will be available at more than 230 airports.
American’s Clean Commitment to Customers
American continues to develop its commitment to the safety and well-being of its customers and team members. The airline has implemented multiple layers of protection for clients including clean airports and planes, ensuring the health of team members and the requirements for clients to use facial coverage.
All aircraft are disinfected, including buckles, seats, tray table and other surfaces that are cleaned by hand. American also applies an electrostatic spray inside the aircraft every seven days, which kills 99.9999% of viruses and bacteria in 10 minutes.
The airline continues to work with the Biorisk Global Advisory Council for GBAC STAR accreditation for its aircraft fleet and customer lounges. American is the first airline to seek GBAC STAR accreditation and expects to receive the designation by the end of 2020.
American has also expanded the frequency of cleaning in airport areas under its control, including gate areas, ticket counters, passenger service counters, baggage service offices, and team members’ lounges . Customers on many flights receive disinfectant wipes or gels, and American has limited food and beverage delivery to reduce interactions between flight attendants and customers.
New onboard Wi-Fi portal, aainflight.com
American recently launched the launch of aainflight.com, a new Wi-Fi portal that offers a unified connectivity and entertainment experience. The portal makes the sign-in process easier for customers when they use Wi-Fi on board on the airline’s home network.
The new portal allows customers to use their AAdvantage credentials and stored credit card information to purchase flight passes to access the Internet on planes equipped with Gogo and Viasat Internet services. At this time, customers can continue to use their Gogo Wi-Fi subscription on Gogo and Viasat flights. If customers don’t have an AAdvantage account and prefer not to sign up for one, they can continue to purchase individual flight passes as guests.
This phased rollout is part of a broader strategy to facilitate connection to high-speed Wi-Fi and on-board entertainment. American also plans to introduce the American Airlines Wi-Fi Subscription Plan. More details about this transition will be shared in the future.
About the American Airlines group
American’s purpose is to care for people on life’s journey. Shares of American Airlines Group Inc. are listed on Nasdaq under the ticker symbol AAL and the company’s shares are listed in the S&P 500. Find out more about what’s happening at American by visiting news.aa.com and connecting with American on Twitter @AmericanAir and on Facebook.com/AmericanAirlines.
