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In October, the Consumer Council complained to 29 electricity providers to the Norwegian Consumer Agency. The council believed that electricity providers traded purchase price agreements in which an additional price element was added that customers were not informed of.
The Norwegian Consumer Agency has concluded that the practice is illegal, writes the Consumer Council on its website.
– It’s unacceptable to set a price and then send a higher bill, says Consumer Director Inger Lise Blyverket.
The Norwegian Consumer Agency states that it has already sent letters to 17 companies clarifying how the additional price element should be disclosed in purchase price agreements.
– We have now provided clear information on the requirements of the Marketing Act and the Right of Withdrawal Act to provide information on the price of electricity deals, says Trond Rønningen, director of the Norwegian Consumer Agency.
He says they expect providers to change their practice to follow this before the January 6 deadline.
– We note that the Norwegian Consumer Agency has not found an illegal practice with the 25 companies that have been assessed. They have only been reminded that all price elements in electricity contracts must be informed to the customer. This is a principle that the industry fully supports, says Toini Løvseth, director of marketing and customers at Energi Norge.
She says that this will be one of the requirements of the “Safe Electricity Trade” certification scheme that will be launched in the new year.
