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Ketil Fagerli lives in the municipality of Frosta, just over an hour’s drive from Trondheim.
– I live so that I look over the Trondheim fjord, says Fagerli.
On September 14, he ordered a packet of preservative to make sail salmon. The next day, she asked for a new pair of shoes. Both package orders were placed in stores in Trondheim.
– The package with shoes arrived at Extra Frosta the day after I ordered it, that is, on September 16. But the preservative packet I ordered on Sept. 14 hadn’t turned up yet, says Fagerli.
He decided to track the packages on the Posten website, and that’s when he discovered something that struck him as strange.
Driven six hours south
Fagerli could see that both packages had been at the Posten & Bring Logistics Center in Trondheim in Tiller.
– But while the package of shoes was driven directly from Tiller to my house, the other had been transported to Lørenskog, says Fagerli.
Østlandsterminal de Posten in Lørenskog is a large terminal that opened in 2010. To drive from the terminal in Tiller in Trøndelag to the terminal in Lørenskog, you have to drive south for about six hours.
Fagerli thinks the package should take that detour.
Trondheim is located on the other side of the fjord from where Ketil Fagerli lives. He was surprised that the package made a significant detour. Photo: Ketil Fagerli
– It’s a waste of time, but it’s not essential for me. It can’t be eco-friendly to drive a package 100 more miles, says Fagerli.
– Looks completely hollow in the hat.
Fagerli contacted the Norway Post to find out if the shipment to Lørenskog could have been a mistake.
That was the route to the preservative package. Photo: Posten.no
The Norwegian Post informed him that this was the system.
– I think it looks completely empty. That it will be necessary to drive to Lørenskog to deliver a package across the fjord to Frosta, says Fagerli.
He says that he has spoken with several others who have experienced similar episodes and also points to an incident this summer when he was to receive a package from Vadsø.
– Tana was sent to Bjerkvik to Oslo to Tiller. It becomes so insignificant if it is as it should be, thinks Fagerli.
– Understand that someone experiences it as illogical
Posten press manager Kenneth Pettersen has the explanation as to why Fagerli’s packages went the way they did.
First, keep in mind that the two packages from Trondheim were shipped in two different ways; one as postal mail and one as parcel post.
– Mail items are relatively small and classified by machine. Therefore, it is more economical for Norway Post to collect letter sorting at a few large, modern sorting terminals than to operate many smaller sorting terminals across the country, says Pettersen, continuing:
– We can understand that some people find it illogical that letter items that are delivered in Trøndelag and that will be delivered to a recipient in Trøndelag are sent via Oslo for sorting, but it still provides a more cost-effective postal mail sorting than the earlier scheme, then Trondheim (and several other cities) had its own letter sorting terminal.
The preservative package was sent by post, and then it is the Posten correspondence center in Oslo (Lørenskog) that serves Trøndelag.
Posten Press Manager Kenneth Pettersen. Photo: Posten
However, the package with shoes was postal package, and for postal package Norway Post has a sorting terminal in Trondheim.
– Since both the sender and the recipient have an address in Trøndelag, this package is classified in Trondheim, says Pettersen.
How to order the registry
The press manager says it should take two to three days from when a normal letter consignment is sent until it reaches the addressee, regardless of where you live in Norway.
It reminds us that there are many different ways to send packages.
– For example, if I had chosen express overnight, it would have arrived the next day, says Pettersen.
For mail enthusiasts, it has a more detailed explanation of how Norway Post classifies mail.
– Modern sorting machines have a large capacity and, in principle, sort all mail up to the mail route. Judging by the capacity of the sorting machines, Norway Post could, in theory, sort all mail in Norway from one terminal, says Pettersen, referring to Østlandsterminalen in Lørenskog.
– But Norway is also a long country. To optimize transport and volumes, we currently have mail sorting at 3 terminals: Lørenskog, Bodø and Tromsø. Postal packages are sorted at many more terminals in Norway, such as Hamar, Bergen, Trondheim, Kristiansand, Tromsø and more, also highly optimized based on volumes and distance.
Norway Post’s principle is that complete cars provide better profitability and are more sustainable than half complete cars.
– 20 years ago, Norway Post had over 30 postal terminals across the country, where much of the post office was sorted manually. During these years, the volume of letters has been reduced by 70 percent and technology has evolved, which is why we have invested in increasingly advanced sorting terminals. Today, all essentials are automatically sorted by mail in Norway, and they’re sorted along the entire mail route, says Pettersen.
He says the logic of the postal system is that Norway Post collects mail from across the country, sorts it, and redistributes it nationwide.
– If we only had to deliver a letter or package from Frosta to Trondheim, we would of course not send it via Østlandsterminalen for sorting.
