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This was stated by the Norwegian Directorate for Digitization on Sunday evening. They claim that the website is working again, but that it may take some time before all services are working normally.
It was impossible to log into public services on Saturday night. Dagbladet experienced this for himself, at the same time we received a number of suggestions from users, who were denied access to key services such as Helsenorge, NAV, tax authorities and the Norwegian Public Roads Administration, including permits. driving digital.
Both the identification door, the contact and reservation register, the machine door and the digital mailbox are in operation again until Sunday evening, according to the Norwegian Directorate for Digitization.
– Not available
Are Kvistad, communications advisor to the Norwegian Directorate for Digitization (Digdir), confirmed to Dagbladet on Saturday night that it was the identification gate itself, which is a common login solution for all utilities as well. like the digital mailbox, the one that was idle. .
NO ACCESS: It was impossible to log into NAV for several hours.
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– The identification port is not available due to network problems with one of our providers. The bug was discovered at 8:24 PM and we are working to fix it. We’ll be back with more information when we know more, Kvistad told Dagbladet on Saturday night.
At Helsenorge, a central site where users have access to important information such as prescriptions, doctor appointments and coronate test results, they did not go beyond the login button and instead received the message: ” Request failed, please try again later. “
I can’t see your own data
Synnøve Farstad, director of communications for the Norwegian health network, which operates Helsenorge, informed Dagbladet that the problem lies outside of them.
– There is an error in the login solution of the Directorate of Digitization and we use this, like many other public actors, to login to helsenorge.no, wrote Farstad in an SMS to Dagbladet.
The bug meant that residents were unable to log into Helsenorge to see their own data located there.
– E-prescribing and patient treatment are unaffected and continue as usual, Farstad wrote.
HEALTH NORWAY DOWN: Helsenorge is among the affected websites.
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Possible traffic problem
In NAV, the message is: “Due to technical problems, login to DittNAV via port ID is not currently available. If you have problems, please try again later. “
The problem could also cause problems for road users who have left their physical driver’s license at home.
At 10.15pm Digdir reported on Twitter that the error is due to problems related to the refrigeration in a data hall of the TietoEVRY provider.
– The error has been identified, but it may take some time before the port ID is active again, is the message.
– A great team is working to correct the error. We apologize for any inconvenience this may cause to our customers and their users, TietoEVRY wrote. Twitter at 11:30 p.m.
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