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Magnus Woo Kjesrud felt unsure when the DNB call center number called him, but one thing made him react.
This weekend it became known that DNB is being used in fraud attempts, but this was by SMS and email.
– Today there are those who try to deceive many of you by sending this email. In addition, several SMS have been sent with the same wording and with 915 04800 as the screen number. This is not from us, so please do not click the link! DNB warned on Facebook.
Now DNB sees a change in fraud attempts, where scammers have spoofed the sender’s number to make it look like it came from DNB. Kjesrud was exposed to this on Thursday morning.
– They called me at 915 04 800, where they said they were from DNB and that my card information was shared. They told me to press 1 for more info, but then I hung up, he tells Nettavisen.
He then contacted DNB to report the attempted fraud.
Also read: Elkjøp warns against fraud: – It is not easy to see the difference
New kind of scam
Terje Aleksander Fjeldvær, head of DNB’s fraud prevention unit, says they know that there have been a few cases of this in recent days. They have been informed that customers will be notified that the card has been blocked.
– If you press 1, you will receive an SMS asking you to enter the card information and BankID. However, this message comes with the country code 380 in front of the number and is from Ukraine, says Fjeldvær.
He says that it is not a crisis to click on the link he receives, as it is only when you enter the information they ask for that there is a risk of loss.
– We only have a couple of cases where people have shared this information through the link they have received, says Fjeldvær.
KNOWN PROBLEM: Terje Fjeldvær of DNB says they are familiar with the problem of attempted fraud.
Photo: (DNB)
Fjeldvær says this type of fraud is relatively new to DNB. However, they know that other banks have experienced similar cases, and they also know that something has happened in Sweden and Denmark.
Also read: DNB warns against cunning fraud
Answered the voice of the machine
One thing in particular that made Kjesrud react to the call was that it was a machine voice and it was obvious that it was a recorded tape.
– It played again and I had to listen a couple of times before deciding to hang up, he says.
The voice was not that good either, because although it was Norwegian, it was clear that it was not a human being who was speaking. You are not sure if you were a random “victim” or if the scammers are strategically looking for DNB customers.
– It is a bit opportune that I am a DNB client. But I don’t know if they know, he says.
Warns
Fjeldvær says they have too few cases to be able to say anything about whether it is random Norwegians who are called, or whether they are DNB customers.
If you are not sure if DNB is calling or if it is an attempted fraud, you should hang up and contact our customer service center to listen. At the same time, it’s important to note that we never send links where you are asked to provide card or BankID information, it says.
Also read: Authorities fight against fake text messages
Therefore, this is a warning sign.
– We warn against this as often as we can. Be critical if you receive an email, SMS or phone call from what appears to be ours, and think about whether it is natural for you to receive it, he says.
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