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Sony has chosen to remove the great game “Cyberpunk 2077” from the PlayStation Store. This is due to a number of complaints from users that the game does not work satisfactorily on PlayStation 4.
On Twitter, the official PlayStation support account has also posted a message stating that anyone who has purchased “Cyberpunk 2077” can request a refund.
“Cyberpunk 2077” is no longer on the PlayStation Store.
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In a statement, game studio CD Projekt says the decision was made after discussions between them and Sony, where they agreed that Sony will offer a full refund for everyone who has purchased the game from the PlayStation digital game store.
If you have purchased “Cyberpunk 2077” for PlayStation digitally and would like a refund, you can submit a request via this link.
SIE strives to ensure a high level of customer satisfaction, and we will begin offering a full refund for all players who have purchased Cyberpunk 2077 through the PlayStation Store and want a refund. Visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
– Ask PlayStation (@AskPlayStation) December 18, 2020
Microsoft has so far not stated whether it will offer a full refund on the Xbox Store on par with Sony.
More problems
“Cyberpunk 2077” is one of the most anticipated games of the year, but the development and launch has not been without problems. During last year’s E3 game fair, Keanu Reeves himself, who also has a role in the game, was able to reveal that the release date was April 16, 2020, but that the date was postponed several times before. will land on December 10.
The best game of the year and the benefits to come
Since its launch, many buyers have complained about how shaky and bad the graphics are, and especially on PlayStation 4 and Xbox One, gamers are not happy.
In a statement earlier this week, CD Projekt Red said dissatisfied customers could request a refund via PlayStation and Xbox, but several felt the return was not approved because they did not meet the requirements, which include playing time. .
Now everyone who bought it digitally on PlayStation can get a full refund.
Protected through the Consumer Law
When it comes to physical copies, you probably depend on stores that don’t normally return games with a broken seal.
However, Thomas Iversen, senior legal counsel for the Consumer Council, says they have protection through the rules of Consumer Law.
– The few who have physically bought the game in the registry, have protection in the rules of the Consumer Purchase Law. If the seller cannot repair the defect within a reasonable time, this group will have the right to cancel the purchase. This means that the game is returned for a full refund. In our opinion, an update in a couple of months is too long, and these consumers should also have a chance to get their money back, he told Dinside earlier this week.
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